It is currently 02 Sep 2014, 17:19
Login

Fare basis mismatch


Postby Guest » 04 Apr 2011, 15:50

Hi folks,

I'm a newbie to the forum (thoroughly enjoying reading the trip reports in particular), and I was hoping some of you more seasoned travellers might be able to help me with a query :)

I have booked a bmi/Virgin codeshare flight through bmi, with Virgin flying the LHR-DXB leg of my journey. According to BMI, I have booked a Z fare for this leg which is showing as 'business' class on expedia and checkmytrip.com. I assumed this would map on to Virgin's own Z fare in UC - however, when I access the Virgin MMB webpage, my flights are showing in economy with an N fare ?|

Has this happened to anyone before, and any ideas what to do in these circumstances? I would rather have this resolved before turning up for my flight and finding that I have been downgraded with no recourse at the airport, but so far Virgin customer services have met my emails with silence... :w

Any advice much appreciated!

S
Guest
 

Postby Neil » 04 Apr 2011, 15:54

Did you intend to book UC or economy? If you booked and paid a fare that should be an UC fare, then you need to get in touch with bmi as you booked the flight through them.


Neil
Moderator
Moderator
 
Posts: 9300
Joined: 06 Feb 2006, 00:00

Postby Guest » 04 Apr 2011, 16:09

Hi Neil,

Thanks for getting back to me so promptly. The expedia booking was explicitly made for 'business class', so I think there must be a gremlin in the system somewhere... I'll get on the case with bmi.
Guest
 

Postby Neil » 04 Apr 2011, 16:27

I thought you booked through bmi not expedia? So, to clarify, you intended and have paid a fare that should is like an UC fare (so £1500+).


Neil
Moderator
Moderator
 
Posts: 9300
Joined: 06 Feb 2006, 00:00


Return to bmi

User Menu

Recent Activity

Today
Bretty posted in the forums. Re: This time next week...
2:19pm · Like
Bretty posted in the forums. Re: Boston in 36 Hours
2:19pm · Like
LovingGold posted a new itinerary. VS12 BOS-LHR 15 OCT 14 (UC)
2:19pm · Like
LovingGold posted a new itinerary. VS19 LHR-SFO 17 SEP 14 (UC)
2:19pm · Like
pjh posted in the forums. Re: Boston in 36 Hours
2:19pm · Like
Blacky1 posted in the forums. Re: Boston in 36 Hours
1:19pm · Like
getinjonathan posted in the forums. Re: Main VS 787 Thread
1:19pm · Like
preiffer posted in the forums. Re: Passengers removed after Knee Defender argument
11:19am · Like
Darren Wheeler posted in the forums. Re: Passengers removed after Knee Defender argument
11:19am · Like
easygoingeezer posted in the forums. Re: Passengers removed after Knee Defender argument
10:19am · Like

Login Form