Flyer Ratings

V-Flyer has been meticulously collecting ratings from Virgin passengers since 2004 in five important areas of customer satisfaction: Ground Crew & Check In, Seat Space & Comfort, Food & Drink Choice & Quality, Entertainment Choice & Quality and Cabin Crew Service. After 9 years of operating V-Flyer, we've come to learn that these are the key five things that can make-or-break a wonderful flight. We collect this data every time a visitors posts a Virgin trip report, and we do this for the very simple reason that if you're writing up the details of your flight, you're more likely to give a more realistic rating for each category than if you're skimming through a 'bingo card' survey. Below you will see the last three months rolling average, followed by the all-time average (going back to 2004), so a comparison of the two will tell you whether things are getting better or worse.

Overall: Three Month Rolling Average (91 Trip Reports Analysed) 86% 86% 80% 72% 90% Upper Class: Three Month Rolling Average (44 Trip Reports Analysed) 92% 90% 88% 77% 91% Premium Economy: Three Month Rolling Average (32 Trip Reports Analysed) 83% 82% 73% 67% 88% Economy: Three Month Rolling Average (15 Trip Reports Analysed) 76% 84% 73% 70% 88%

Overall: All Time Average (2404 Trip Reports Analysed) 80% 83% 75% 75% 86% Upper Class: All Time Rolling Average (1283 Trip Reports Analysed) 83% 88% 79% 77% 88% Premium Economy: All Time Rolling Average (740 Trip Reports Analysed) 78% 80% 73% 72% 84% Economy: All Time Rolling Average (381 Trip Reports Analysed) 77% 72% 69% 74% 79%