Flyer Ratings

V-Flyer has been meticulously collecting ratings from Virgin passengers since 2004 in five important areas of customer satisfaction: Ground Crew & Check In, Seat Space & Comfort, Food & Drink Choice & Quality, Entertainment Choice & Quality and Cabin Crew Service. After 9 years of operating V-Flyer, we've come to learn that these are the key five things that can make-or-break a wonderful flight. We collect this data every time a visitors posts a Virgin trip report, and we do this for the very simple reason that if you're writing up the details of your flight, you're more likely to give a more realistic rating for each category than if you're skimming through a 'bingo card' survey. Below you will see the last three months rolling average, followed by the all-time average (going back to 2004), so a comparison of the two will tell you whether things are getting better or worse.

Overall: Three Month Rolling Average (92 Trip Reports Analysed) 81% 84% 79% 76% 86% Upper Class: Three Month Rolling Average (38 Trip Reports Analysed) 86% 90% 87% 79% 86% Premium Economy: Three Month Rolling Average (36 Trip Reports Analysed) 78% 83% 78% 74% 87% Economy: Three Month Rolling Average (18 Trip Reports Analysed) 75% 74% 63% 73% 83%

Overall: All Time Average (2298 Trip Reports Analysed) 80% 83% 75% 75% 86% Upper Class: All Time Rolling Average (1234 Trip Reports Analysed) 82% 88% 78% 77% 88% Premium Economy: All Time Rolling Average (701 Trip Reports Analysed) 78% 80% 73% 72% 84% Economy: All Time Rolling Average (363 Trip Reports Analysed) 77% 71% 68% 74% 79%