Saturday, May 19, 2012
   
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Flyer Ratings

V-Flyer has been meticulously collecting ratings from Virgin passengers since 2004 in five important areas of customer satisfaction: Ground Crew & Check In, Seat Space & Comfort, Food & Drink Choice & Quality, Entertainment Choice & Quality and Cabin Crew Service. After 9 years of operating V-Flyer, we've come to learn that these are the key five things that can make-or-break a wonderful flight. We collect this data every time a visitors posts a Virgin trip report, and we do this for the very simple reason that if you're writing up the details of your flight, you're more likely to give a more realistic rating for each category than if you're skimming through a 'bingo card' survey. Below you will see the last three months rolling average, followed by the all-time average (going back to 2004), so a comparison of the two will tell you whether things are getting better or worse.

Overall: Three Month Rolling Average (91 Trip Reports Analysed)

86%

86%

80%

72%

90%
Upper Class: Three Month Rolling Average (44 Trip Reports Analysed)

92%

90%

88%

77%

91%
Premium Economy: Three Month Rolling Average (32 Trip Reports Analysed)

83%

82%

73%

67%

88%
Economy: Three Month Rolling Average (15 Trip Reports Analysed)

76%

84%

73%

70%

88%

Overall: All Time Average (2404 Trip Reports Analysed)

80%

83%

75%

75%

86%
Upper Class: All Time Rolling Average (1283 Trip Reports Analysed)

83%

88%

79%

77%

88%
Premium Economy: All Time Rolling Average (740 Trip Reports Analysed)

78%

80%

73%

72%

84%
Economy: All Time Rolling Average (381 Trip Reports Analysed)

77%

72%

69%

74%

79%

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Activity Stream

Today
jasong posted in the forums. Re: Barbarella
4:37pm
slinky09 posted in the forums. Re: VS074 MCO-MAN 18 MAY 12 (Economy)
4:14pm
Sealink posted in the forums. Re: Booking extra legroom seats
4:14pm
Bazamor posted a new Trip Report. VS074 MCO-MAN 18 MAY 12 (Economy)
3:14pm
jodash posted in the forums. Re: Chicago lounge
2:14pm
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