Flyer Ratings
V-Flyer has been meticulously collecting ratings from Virgin passengers since 2004 in five important areas of customer satisfaction: Ground Crew & Check In, Seat Space & Comfort, Food & Drink Choice & Quality, Entertainment Choice & Quality and Cabin Crew Service. After 9 years of operating V-Flyer, we've come to learn that these are the key five things that can make-or-break a wonderful flight. We collect this data every time a visitors posts a
Virgin trip report, and we do this for the very simple reason that if you're writing up the details of your flight, you're more likely to give a more realistic rating for each category than if you're skimming through a 'bingo card' survey. Below you will see the last three months rolling average, followed by the all-time average (going back to 2004), so a comparison of the two will tell you whether things are getting better or worse.
| Overall: Three Month Rolling Average (87 Trip Reports Analysed) | 
81% | 
85% | 
78% | 
74% | 
85% | | Upper Class: Three Month Rolling Average (36 Trip Reports Analysed) | 
85% | 
90% | 
87% | 
78% | 
86% | | Premium Economy: Three Month Rolling Average (36 Trip Reports Analysed) | 
78% | 
83% |
78% |
74% | 
87% | | Economy: Three Month Rolling Average (15 Trip Reports Analysed) | 
77% | 
76% | 
60% | 
68% | 
80% |
|
| Overall: All Time Average (2298 Trip Reports Analysed) | 
80% |
83% | 
75% | 
75% |
86% | | Upper Class: All Time Rolling Average (1234 Trip Reports Analysed) | 
82% | 
88% |
78% | 
77% | 
88% | | Premium Economy: All Time Rolling Average (701 Trip Reports Analysed) |
78% | 
80% | 
73% | 
72% | 
84% | | Economy: All Time Rolling Average (363 Trip Reports Analysed) |
77% | 
71% | 
68% |
74% | 
79% |
|
V-Flyer uses environmentally friendly hosting. Emissions created by our servers are carbon offset by Green Mountain Energy.