Passenger Ratings

V-Flyer has been meticulously collecting ratings from Virgin passengers since 2004 in five important areas of customer satisfaction: Ground Crew & Check In, Seat Space & Comfort, Food & Drink Choice & Quality, Entertainment Choice & Quality and Cabin Crew Service. After years of operating V-Flyer, we've come to learn that these are the key five things that can make-or-break a wonderful flight. We collect this data every time a visitors posts a Virgin trip report, and we do this for the very simple reason that if you're writing up the details of your flight, you're more likely to give a more realistic rating for each category than if you're skimming through a 'bingo card' survey. Below you will see the last three months rolling average, followed by the last twelve month averages and finally the all-time average (going back to 2004), so a comparison of the three will tell you whether things are getting better or worse.

Rolling Three Month Averages

All Cabins

Check In 89%
Seat 80%
Food 85%
IFE 78%
Crew 89%
34 trips anaylised

Upper Class

Check In 90%
Seat 78%
Food 84%
IFE 69%
Crew 87%
23 trips anaylised

Premium Economy

Check In 85%
Seat 85%
Food 80%
IFE 95%
Crew 95%
4 trips anaylised

Economy

Check In 88%
Seat 85%
Food 91%
IFE 97%
Crew 91%
7 trips anaylised

Rolling Twelve Month Averages

All Cabins

Check In 86%
Seat 84%
Food 85%
IFE 81%
Crew 88%
159 trips anaylised

Upper Class

Check In 87%
Seat 83%
Food 87%
IFE 78%
Crew 88%
121 trips anaylised

Premium Economy

Check In 82%
Seat 92%
Food 72%
IFE 89%
Crew 86%
21 trips anaylised

Economy

Check In 82%
Seat 78%
Food 83%
IFE 91%
Crew 94%
17 trips anaylised

All Time Averages

All Cabins

Check In 82%
Seat 83%
Food 77%
IFE 77%
Crew 86%
3651 trips anaylised

Upper Class

Check In 84%
Seat 87%
Food 81%
IFE 79%
Crew 89%
1991 trips anaylised

Premium Economy

Check In 79%
Seat 81%
Food 73%
IFE 75%
Crew 84%
1023 trips anaylised

Economy

Check In 79%
Seat 75%
Food 70%
IFE 76%
Crew 81%
637 trips anaylised

Itinerary Calendar