Passenger Ratings

V-Flyer has been meticulously collecting ratings from Virgin passengers since 2004 in five important areas of customer satisfaction: Ground Crew & Check In, Seat Space & Comfort, Food & Drink Choice & Quality, Entertainment Choice & Quality and Cabin Crew Service. After years of operating V-Flyer, we've come to learn that these are the key five things that can make-or-break a wonderful flight. We collect this data every time a visitors posts a Virgin trip report, and we do this for the very simple reason that if you're writing up the details of your flight, you're more likely to give a more realistic rating for each category than if you're skimming through a 'bingo card' survey. Below you will see the last three months rolling average, followed by the last twelve month averages and finally the all-time average (going back to 2004), so a comparison of the three will tell you whether things are getting better or worse.

Rolling Three Month Averages

All Cabins

Check In 85%
Seat 82%
Food 84%
IFE 78%
Crew 86%
24 trips anaylised

Upper Class

Check In 85%
Seat 84%
Food 82%
IFE 74%
Crew 89%
17 trips anaylised

Premium Economy

Check In 80%
Seat 85%
Food 85%
IFE 85%
Crew 80%
4 trips anaylised

Economy

Check In 86%
Seat 66%
Food 93%
IFE 93%
Crew 80%
3 trips anaylised

Rolling Twelve Month Averages

All Cabins

Check In 86%
Seat 83%
Food 85%
IFE 80%
Crew 87%
146 trips anaylised

Upper Class

Check In 87%
Seat 83%
Food 87%
IFE 77%
Crew 87%
111 trips anaylised

Premium Economy

Check In 82%
Seat 90%
Food 73%
IFE 90%
Crew 84%
20 trips anaylised

Economy

Check In 82%
Seat 78%
Food 84%
IFE 92%
Crew 93%
15 trips anaylised

All Time Averages

All Cabins

Check In 82%
Seat 83%
Food 77%
IFE 77%
Crew 86%
3664 trips anaylised

Upper Class

Check In 84%
Seat 87%
Food 81%
IFE 79%
Crew 89%
2001 trips anaylised

Premium Economy

Check In 79%
Seat 81%
Food 73%
IFE 75%
Crew 84%
1026 trips anaylised

Economy

Check In 79%
Seat 75%
Food 70%
IFE 76%
Crew 81%
637 trips anaylised

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About Us

V-Flyer is the largest independent guide to travelling with Virgin-branded companies.

We mainly talk about Virgin Atlantic, Virgin America and Virgin Holidays, but we welcome discussion of other airlines and other travel options with a Virgin logo on it such as Virgin Trains or Virgin Australia. Welcome aboard!

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