The thing I find hard to understand about this story is the way BA treated the passenger who was undoubtedly inconvenienced. I don't think they could have done much about the poor lady who passed away but not to recompense the aggrieved passenger is just such poor customer service.[V]
It does look like poor customer services - not even to offer the poor chap a refund or at least his next flight for free.
Intesting about the corpse cupboard on Singapore Airlines...... Does VS have something similar?
Mark