During the summer BA run two flights each day from Gatwick to MCO. BA2037 at 1145 and BA2039 at 1350. I booked the afternoon flight because the connection for the morning flight is a little tight (see previous a v-flyer question!)
A few weeks after booking the flights, I got the following email from British Airways:
“We regret to inform you that flight BA2039 on 3 July has been cancelled. We have tried to find the best alternative service and have re-booked you accordingly.”
The “best alternative service” was the same flight, BA2039 at the same time, 1350 on the previous day, 2 July. This was rather inconvenient for me, I had to change bookings for my return flights (which BA didn’t do automatically), villa, car hire, travel insurance, airport lounge, theme park tickets, works holidays, but I got there in the end.
Now, a few months later, I was checking prices when I noticed that my cancelled flight, the 1350 is still there. Indeed what BA have done is “cancelled” BA2039 and moved BA2037 from 1145 to 1350, but bumped me off the flight.
This has irritated me, I understand that if flights aren’t selling for operational reasons airlines cancel them and at the time I wasn’t bothered as these things happen. But now I know my cancelled flight was a lie. The flight I was due to go is still there but under a different number. Why didn’t they move the morning flight passengers to the previous day? Why didn’t they ‘move’ me onto the different flight number at the same time (there is still space, I checked.) I just feel like BA have wasted my time and caused stress for no reason.
Just having a moan, nothing I can do about it.
A few weeks after booking the flights, I got the following email from British Airways:
“We regret to inform you that flight BA2039 on 3 July has been cancelled. We have tried to find the best alternative service and have re-booked you accordingly.”
The “best alternative service” was the same flight, BA2039 at the same time, 1350 on the previous day, 2 July. This was rather inconvenient for me, I had to change bookings for my return flights (which BA didn’t do automatically), villa, car hire, travel insurance, airport lounge, theme park tickets, works holidays, but I got there in the end.
Now, a few months later, I was checking prices when I noticed that my cancelled flight, the 1350 is still there. Indeed what BA have done is “cancelled” BA2039 and moved BA2037 from 1145 to 1350, but bumped me off the flight.
This has irritated me, I understand that if flights aren’t selling for operational reasons airlines cancel them and at the time I wasn’t bothered as these things happen. But now I know my cancelled flight was a lie. The flight I was due to go is still there but under a different number. Why didn’t they move the morning flight passengers to the previous day? Why didn’t they ‘move’ me onto the different flight number at the same time (there is still space, I checked.) I just feel like BA have wasted my time and caused stress for no reason.
Just having a moan, nothing I can do about it.
