A Big thank you to BA

Thank You British Airways

Had to cancel next weeks holiday as Jess our border collie has not been well and the vet advised against Kennels ... not covered on insurance ..would have been if she had run off but not for her illness,

Thought we would loose everything as the flights etc were no refundable.
Spoke to BA via the Exec club who were fantastic they asked why we were cancelling explained the reason, the guy on the phone went off to chat to his supervisor and he came back and said we could re book for a future date for £60 told us it is normally only if a family member is ill but they were happy to make an exception in this case!! supervisor must have been a dog lover !!!

That is what I call FANTASTIC customer service so all booked again for next April

Good news, that's really fantastic.

Awesome customer service, the sort that makes you go back well done BA I hope said poorly dog gets better soon

Good to hear the 'set in stone rules ' can be bent a little when req , that's the way to get return business

Really pleased to hear that there is a human face ( and heart ) behind the company. well done BA.

Hope the dog recovers so you can really enjoy your postponed trip.

Well, my dogs are part of my family but still a huge thumbs up to BA.

Fantastic news. Well done BA .
My last standing pussy cat is a much loved family member (as were his departed compatriots).
Hope it all works out well for all.
DL

Fantastic result, I think the customer focus message is getting through. As for the dogs when it comes to my wife if it was between our three rescue dogs or me I wouldn't like have money on it.

Firstly, wish Jess all the best. We had a border collie for 16 wonderful years and still miss her like hell

So pleased that British Airways have followed the example given to us a few years back by American Airlines, who refunded my entire fare payment when I had to go into hospital at very short notice.

Our dear Virgin Atlantic still run their organisation strictly to the rules and conditions in my experience. I once asked if my flight could be deferred for a few weeks as I needed to attend a close family member's funeral.
Simple answer came swiftly back ... No

Now you can look forward to a holiday next April

that is quite sweet of BA.
hope your jess makes a good recovery.

Thank you all for your kind words and get well messages for Jess.. the one of the things I love about this forum the friendliness.
Jess is back at home doing really well and milking the affection !!!

So pleased for you. But VH did the same for me this year. We had to cancel our holiday due to a family problem not coverd by insurance. We have now transfered everything to June 2015 with out any trouble. So they do care about us.

Oh thats a lovely story, I quickly scrolled down the posts in order to find out how Jess was, so glad its going well. Know how you feel, our girl is 15 next week and I am praying all is well when we go off to Canada in February - Husband already knows I'm not going anywhere if there is the slightest hint she may be unwell!!