Hamster wrote: it was a power failure to a computer system in one of their offices (one that talks to all systems), seems like their back up didn't kick in for some reason too. But if you ask for a refund, you won't 'arrive' at your destination at all, so how can delay compensation be calculated? Unless they go by what time the flight you would of been put on gets there?
For the IT - this is what happens when you try to save money. India churn out loads of industry qualified tech - but the vast majority of them are rubbish (its not just a problem in India, happens all over the world). All they have done is theory learned everything in a class room or book telling them what is needed to pass an exam. With no actual working experience. Maybe one day those who employ bootcamp graduates will realise how worthless these tech certs are & are no match for real day to day experience.
My guess is, someone has pushed an update to a live server instead of a test server & brought down everything... or someone was up against a deadline & pushed it straight to live, as they did not have time to go through the testing environment.
Entitled to both refund & compensationhttp://europa.eu/youreurope/citizens/tr ... dex_en.htm
If your flight is cancelled you have the right to reimbursement, re-routing or return, as well as the right to assistance and a right to compensation.
Compensation is due if you were informed less than 14 days prior to the scheduled departure date.
The air carrier has the obligation to prove if and when you were personally informed that the flight was cancelled.
If this is not the case you can contact your national authority for further assistance.
However, compensation is not due if the carrier can prove that the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.
I bet there are a few ambulance chasers around Heathrow & Gatwick today handing out compensation flyers