#785797 by hiljil
14 Jul 2011, 11:33
Hi. With two days to go before my annual subscription is up I have been trying to find out how I go about renewing - particularly as I would like to upgrade. Do I wait for a notification or do I have to contact a moderator ? There doesn't seem anything in the My Profile section which suggests renewal. :(
Thank you for any advice/ help.
hiljil
#785800 by Neil
14 Jul 2011, 11:48
We might need Pete for this one. I thought it was on your profile in the Community section, there is a drop down bit called my membership info, but the mods ones are slightly different, so not 100% sure if that is correct.
#785801 by HWVlover
14 Jul 2011, 12:18
You are right Neil. y)

Hiljil, Go to Profile in The Community section. Immediately beneath your pic should be "Your Membership Info" (for your-eyes-only). Click on the arrow on the right of this. y)

That is where it is on my "mere mortal" version. y)
#785802 by hiljil
14 Jul 2011, 12:37
Thank you - I can find my membership info telling me my expiry date (?!) ?| but there is nothing there allowing me to renew. Perhaps I am being too eager and it will appear on Saturday !!!
regards hiljil
#785804 by Neil
14 Jul 2011, 14:04
Yes, it will probably come up once your current membership has ended - if it doesn't, let us know and we will have a look in to it.
#785812 by Martin
14 Jul 2011, 15:22
I vaguely recall when I signed up that it is an auto-renewing subscription, so you may find your card gets billed automatically and you are in for another year. Simples :)
ISTBC

Cheers

Martin
#785816 by hiljil
14 Jul 2011, 16:21
Thank you Martin. I am obviously too quick off the mark and should just be patient !
best wishes
hiljil
Virgin Atlantic

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