Will try not to rant.
Registered my interest in the 3g iphone upgrade when asked, few weeks later gets my text at 07:59 to log on and order, 6 hours later no joy and 3 other people trying for me as well.
Ahh well.
Gets another text to say go to o2 shop or Carphone Warehouse, goes to carphone and they say out of stock untill Friday 11th but they arn't doing upgrades they don't think, another guy chips in, oh yes we are.
Telephone my Carphone Warehouse shop just by my office and slightly out of town I ask
'Are you doing iphone 3g upgrades for existing iphone customers'
answer ' yes we are its out of stock but I am checking the warehouse and will ring you when they have then and reserve one, then come in and upgrade'
So I go to the shop with my current iphone account number and phone number, he types it in and confirms my address, he asks me what tariff
I am on now, I say I want to move up a tariff and buy the 16g phone for 59.....ok says he.
What card do you use to pay your current iphone, i show it to him and he uses it to do a credit check, I asked him if this was necessary for an existing client, he said 'yes it is'. He then gets me to sign for my new 18 months at 45 and says 'this is your new number' I asked why I had a new number and he said 'you just plug your phone in to your itunes and your old one will move over' ok says I.
Still puzzled and walking out the door I say to the manager ' I am not going to end up with two contracts am I?' No your not says he.
Guess what I have two contracts one for 35 a month with 12 months left and one for 45 a month for a new phone that I havn't got yet.
I go back to the shop after speaking to customer services who confirm I have two contracts and that 'off the record' they get more commission for new contracts this isn't an isolated case. Just as I am walking in to the shop the guy that was serving me points and shouts 'YOU DIDN'T MAKE IT CLEAR YOU WANTED AN UPGRADE' I said if thats the case how do you know thats why I am here. He swore blind I never told him it was an upgrade and his collegue then joined in, eventually after I pointed out that he got my address and details from my current iphone account number and I confirmed it but didn't tell him it he moved to 'well I didn't realise till nearly the end when you asked about the new number', eventually this moved up to 'half way through' and then ' I got confused becausde it was busy'.
The upshot is I have no phone and demanded it cancelled, they refused to do this untill the phone was delivered to the branch, after another row they have refunded my 59 and 'say' its a half cancelled contract untill they can scan the phone that was allocated to me.
So now I wait with everyone else for an iphone, I am waiting to see if the 45 gets taken from my bank and I have no confirmation that the new contract is cancelled.
So my advice is don't trust anyone that sells phones in stores, they are just little thugs that will gang up on a customer for the sake of a commission and acuse customers of lieing if they need to.
I might get in touch with ofcom about it.
It seems hard working people seem to get legally mugged these days by little thugs selling phones, electric, gas, insurance the list goes on and on and on.
Registered my interest in the 3g iphone upgrade when asked, few weeks later gets my text at 07:59 to log on and order, 6 hours later no joy and 3 other people trying for me as well.
Ahh well.
Gets another text to say go to o2 shop or Carphone Warehouse, goes to carphone and they say out of stock untill Friday 11th but they arn't doing upgrades they don't think, another guy chips in, oh yes we are.
Telephone my Carphone Warehouse shop just by my office and slightly out of town I ask
'Are you doing iphone 3g upgrades for existing iphone customers'
answer ' yes we are its out of stock but I am checking the warehouse and will ring you when they have then and reserve one, then come in and upgrade'
So I go to the shop with my current iphone account number and phone number, he types it in and confirms my address, he asks me what tariff
I am on now, I say I want to move up a tariff and buy the 16g phone for 59.....ok says he.
What card do you use to pay your current iphone, i show it to him and he uses it to do a credit check, I asked him if this was necessary for an existing client, he said 'yes it is'. He then gets me to sign for my new 18 months at 45 and says 'this is your new number' I asked why I had a new number and he said 'you just plug your phone in to your itunes and your old one will move over' ok says I.
Still puzzled and walking out the door I say to the manager ' I am not going to end up with two contracts am I?' No your not says he.
Guess what I have two contracts one for 35 a month with 12 months left and one for 45 a month for a new phone that I havn't got yet.
I go back to the shop after speaking to customer services who confirm I have two contracts and that 'off the record' they get more commission for new contracts this isn't an isolated case. Just as I am walking in to the shop the guy that was serving me points and shouts 'YOU DIDN'T MAKE IT CLEAR YOU WANTED AN UPGRADE' I said if thats the case how do you know thats why I am here. He swore blind I never told him it was an upgrade and his collegue then joined in, eventually after I pointed out that he got my address and details from my current iphone account number and I confirmed it but didn't tell him it he moved to 'well I didn't realise till nearly the end when you asked about the new number', eventually this moved up to 'half way through' and then ' I got confused becausde it was busy'.
The upshot is I have no phone and demanded it cancelled, they refused to do this untill the phone was delivered to the branch, after another row they have refunded my 59 and 'say' its a half cancelled contract untill they can scan the phone that was allocated to me.
So now I wait with everyone else for an iphone, I am waiting to see if the 45 gets taken from my bank and I have no confirmation that the new contract is cancelled.
So my advice is don't trust anyone that sells phones in stores, they are just little thugs that will gang up on a customer for the sake of a commission and acuse customers of lieing if they need to.
I might get in touch with ofcom about it.
It seems hard working people seem to get legally mugged these days by little thugs selling phones, electric, gas, insurance the list goes on and on and on.