Hi,
While on holiday I asked my travel agent to change my departure back to the UK by 24 hours.
On the VA website I was able to put in my existing reference and change my seats on the new flight accordingly. Later on when I tried to use the online check-in facility I was told this wasn't available and to check in at the airport as normal.
On arriving at the check-in desk we were flagged as PNR (passenger not recognised?). I was then advised that although the booking was changed the ticket had not been reissued and I could not fly. As it was 5AM UK time and my agent was closed I had to buy two K tickets to get home (only one flight a day).
Can anyone explain to me the differences between booking changes and ticket issuances please. I've contacted my agent who is investigating this but I want to understand the mechanics of this incase the agent resists refunding me.
Thanks,
Andy
While on holiday I asked my travel agent to change my departure back to the UK by 24 hours.
On the VA website I was able to put in my existing reference and change my seats on the new flight accordingly. Later on when I tried to use the online check-in facility I was told this wasn't available and to check in at the airport as normal.
On arriving at the check-in desk we were flagged as PNR (passenger not recognised?). I was then advised that although the booking was changed the ticket had not been reissued and I could not fly. As it was 5AM UK time and my agent was closed I had to buy two K tickets to get home (only one flight a day).
Can anyone explain to me the differences between booking changes and ticket issuances please. I've contacted my agent who is investigating this but I want to understand the mechanics of this incase the agent resists refunding me.
Thanks,
Andy