I have followed the correct procedure...emailed the relevant boarding cards and receipts to the email address requested.I received an automated reply saying it should be dealt with in 30 days>
I rang several times (About 3) during this period to check and chase. Giving details each time I rang. Was told wait 30 days each time.
30 days is up and I rang again..They have no record of my original emails!!! I can't believe it! I am so angry.
What can I do? Who can I speak to? Does anyone have ANY contact details in the department that should be dealing with it. We are now a month into when we should have been gold members due to this. I am so disappointed with Virgin.
Can anyone help? PLEASE!
Thanks in advance
I rang several times (About 3) during this period to check and chase. Giving details each time I rang. Was told wait 30 days each time.
30 days is up and I rang again..They have no record of my original emails!!! I can't believe it! I am so angry.
What can I do? Who can I speak to? Does anyone have ANY contact details in the department that should be dealing with it. We are now a month into when we should have been gold members due to this. I am so disappointed with Virgin.
Can anyone help? PLEASE!
Thanks in advance