This is the main V-Flyer Forum for general discussion of everything related to flying with Virgin-branded travel companies.
#934784 by buns
30 Apr 2017, 08:03
MoJoJo

No doubt another "computer glitch" Vs would like to blame >-(

Crawley Towers needs to wake up and get a grip on how IT issues are impacting on customer satisfaction.

Many of us here would say Virgin's USP is the way in which it engages with customers - good staff are consistently bein g let down by an IT system inherited from Delta, which has been shoehorned to meet a need at a lower cost.

buns
#934785 by dickydotcom
30 Apr 2017, 08:29
It does seem a bit off when you only find out about a change of day by checking yourself when other times I've been sent itinerary change emails for a 5 minute departure time change.

Something like that would really put me out as I tend to book an airport hotel for departure and arrival at the same time I book the flight 11 months ahead.

Dick D

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