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#935369 by property1925
19 May 2017, 18:29
Advice about what to do next please. I'm AU of long -standing (although I think that should be irrelevant in this case).

I also acknowledge that part of this is my fault.

I flew LHR - HKG in UC. (I think it was a C fare, but it wasn't G or Z). A lot was wrong, including a broken seat which was bolt upright all the way overnight on a packed plane. Crew fantastic; customer relations on return really good. I opted for vouchers to spend on future flights. Perfect

I put the vouchers in a safe place - a very safe place. Can't find them - this is the bit that's my fault. Spoke to FC - advice was to just email in and explain and they will cancel and re-issue. Emailed late March. Auto-reply and nothing; again end April, same result; again 15th May.

Reply today. This is the reply - all of it. "Under the terms and conditions of this voucher, I'm afraid that if the document has been lost, stolen or destroyed, we are unable to reissue this for you.
I realise that this will come as a disappointment to you and apologise for any inconvenience cause as a result.".

Now, this is probably correct as a matter of strict rules, although FC advised verbally differently. (And I know that I lost them)

And now? Apart from take all my business elsewhere?

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