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#889534 by NYLON
04 Dec 2014, 01:10
If I move a UK-originating M-to-G upgraded segment, I know I expect to pay:

- £100 change fee
- Any change in the underlying M fare (usually zero on M fares).

If I move the segment date, and lose the upgrade (i.e. putting it back to M), I know I expect to pay the above, but what am I due back?

I would expect:

- mileage difference (assuming change is done in enough time)
- tax difference
- fees difference

VS CS seems to think I am only due the mileage back, but not the tax and fees.

Right? Wrong? If wrong, what should I say to make my point (no four letter words!)?

Thanks!

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