Would a new e-ticket be sent out once everything is back to normal?! as I can not find the link to re-send the e-ticket. Anyone experienced this yet? Thank you!
danflyer, let us try to imagine a world where things are "back to normal"
I am actually not sure when that ever was, as far as Virgin's IT system is concerned!!!!
In June to booked flights to Los Angeles, in July I upgraded the outbound from PE to UC.
At the time I was told a revised e-ticket would be issued shortly but this has to be done manually.
Six months have passed. Booking page reflects that we have our two UC seats to LAX and our bum is on a numbered seat!
However I am now very worried that something is going to go wrong because:
* I have still NOT received my new e-ticket
* Against the name of the 2nd passenger is "we have no Secure Flight information for you" (saying call to sort this)
* She has no e-ticket number under her name but I have the old one listed.
* I have NOT paid for the upgrade in cash terms and I have not had any miles taken from our accounts.
I have sent numerous emails which have been acknowledged saying "your request is being "processed" but now six months later I can only describe this as simply grossly incompetent.
This worry re our eticket etc is now honestly taking some of the forward excitement out of our holiday because of the uncertainty.
So as you can see this is nothing new and they cannot blame my issue on the November changes.
Best of luck with your own request for an eticket.