Some advice would be gratefully received please on this issue.
Last october I booked return UC reward flights to Chicago for September '17 for 3 weeks. Our plan was to spend 3 nights in Chicago and do a road trip around Lake Michigan, then fly home from Chicago. So far I've only booked some hotels having spent $1,000, luckily I haven't had time to do more planning/booking.
Just 4 days ago on Monday I bumped into an old friend, she works at VH. She asked what trips I had booked & when I told her she said but that route will be suspended by then! I was pretty shocked but on Googling it when I got in found the info sent to Virgin staff in Dec '16 saying pax will need to be contacted re the route ending. I called yesterday and spoke to someone who was pretty shocked I hadn't been notified. What he offered me was flights to Detroit, then I could either get a train (!) 4.5 journey, or hire a car and drive to Chicago. I called my friend and she said rubbish Virgin have to get you to your destination at their cost is necessary.
My husband is adamant he wants to fly directly. I checked BA flights and the equivalent flight would cost thousands up against the less than £1,000 I'd paid for flight tax.
If I call tomorrow I can obviously cancel the flights and get back miles and money but is that good enough? Should I receive some miles possibly as an apology for this mess up? An explanation would be good too.
Bearing in mind if I hadn't fortuitously bumped into an old colleague I would be none the wiser my flights for my 30th wedding anniversary road trip don't even exist. And the worrying thing is just when would I have found out?!
Apologies if this has been covered before I haven't been on the forum for a while. Any thoughts or advice would be greatly appreciated before I call back tomorrow.
Last october I booked return UC reward flights to Chicago for September '17 for 3 weeks. Our plan was to spend 3 nights in Chicago and do a road trip around Lake Michigan, then fly home from Chicago. So far I've only booked some hotels having spent $1,000, luckily I haven't had time to do more planning/booking.
Just 4 days ago on Monday I bumped into an old friend, she works at VH. She asked what trips I had booked & when I told her she said but that route will be suspended by then! I was pretty shocked but on Googling it when I got in found the info sent to Virgin staff in Dec '16 saying pax will need to be contacted re the route ending. I called yesterday and spoke to someone who was pretty shocked I hadn't been notified. What he offered me was flights to Detroit, then I could either get a train (!) 4.5 journey, or hire a car and drive to Chicago. I called my friend and she said rubbish Virgin have to get you to your destination at their cost is necessary.
My husband is adamant he wants to fly directly. I checked BA flights and the equivalent flight would cost thousands up against the less than £1,000 I'd paid for flight tax.
If I call tomorrow I can obviously cancel the flights and get back miles and money but is that good enough? Should I receive some miles possibly as an apology for this mess up? An explanation would be good too.
Bearing in mind if I hadn't fortuitously bumped into an old colleague I would be none the wiser my flights for my 30th wedding anniversary road trip don't even exist. And the worrying thing is just when would I have found out?!
Apologies if this has been covered before I haven't been on the forum for a while. Any thoughts or advice would be greatly appreciated before I call back tomorrow.