Hi,
5 weeks ago I cancelled a part reward flight booking (kept the outward leg, cancelled the return) finally had my refund this week to find it was for only £13
Now when I booked the flight I payed £200 as well as the miles, £100 of which I know is virgins fee (£50 each flight) and refundable if cancelled, not sure what the exact taxes worked out were on each part, I was told the charge to cancel/make changes was £25 and they'd deduct that from the refund, which means surely I should have got at least £25? They seemed to have worked my refund out by also keeping what the new taxes are rather than when I booked, surely that's not right?
Anyone had any similar issues?
5 weeks ago I cancelled a part reward flight booking (kept the outward leg, cancelled the return) finally had my refund this week to find it was for only £13
Now when I booked the flight I payed £200 as well as the miles, £100 of which I know is virgins fee (£50 each flight) and refundable if cancelled, not sure what the exact taxes worked out were on each part, I was told the charge to cancel/make changes was £25 and they'd deduct that from the refund, which means surely I should have got at least £25? They seemed to have worked my refund out by also keeping what the new taxes are rather than when I booked, surely that's not right?
Anyone had any similar issues?