Hi all,
I was on the vs41 on Thursday 26th jan, which took off 3 hours late due to the following 1) over run engineering works, 2) tyre replacement, 3) fault with a door and 4) downgrading all PE cabin due to previously mentioned faulty door. The flight arrive only 2 hours late in the end.
We were told we were being downgraded after they had called PE boarding and getting on the plane only to find the seats blocked off. So when we got off the plane and to the gate desk we were told that were were being downgraded to economy and would be give a free return PE flight as compensation.
I have noticed the PE voucher says " thanks for giving up your seat" but we weren't given a choice not to give it up!!
Is this right protocol and compensation?
I was on the vs41 on Thursday 26th jan, which took off 3 hours late due to the following 1) over run engineering works, 2) tyre replacement, 3) fault with a door and 4) downgrading all PE cabin due to previously mentioned faulty door. The flight arrive only 2 hours late in the end.
We were told we were being downgraded after they had called PE boarding and getting on the plane only to find the seats blocked off. So when we got off the plane and to the gate desk we were told that were were being downgraded to economy and would be give a free return PE flight as compensation.
I have noticed the PE voucher says " thanks for giving up your seat" but we weren't given a choice not to give it up!!
Is this right protocol and compensation?