Hello, well informed V-Flyers,
We've booked a VH package (including UC flights) to Cuba flying outbound to HAV on 07/09/17, inbound from VRA on 17/09/17. I logged on yesterday to choose my seats and was shocked to discover there is a change to my schedule and I'm now returning from Havana on 18/09/17. I performed a dummy booking to discover there are no flights from VRA on 17/09/17. I've not received any notification from VH or VS and attempted to contact VH but to no avail. I guess I'll need to visit a VH store.
Can anyone advise whether VH are obliged to pay for the extra night in Cuba?
Thank you in advance for your responses,
Gavla
We've booked a VH package (including UC flights) to Cuba flying outbound to HAV on 07/09/17, inbound from VRA on 17/09/17. I logged on yesterday to choose my seats and was shocked to discover there is a change to my schedule and I'm now returning from Havana on 18/09/17. I performed a dummy booking to discover there are no flights from VRA on 17/09/17. I've not received any notification from VH or VS and attempted to contact VH but to no avail. I guess I'll need to visit a VH store.
Can anyone advise whether VH are obliged to pay for the extra night in Cuba?
Thank you in advance for your responses,
Gavla
Last edited by Gavla on 13 Feb 2017, 19:45, edited 5 times in total.
Gavla