Vegascrazy wrote:The whole thing seems to be a bit of a minefield, I always thought I was reasonably savvy at airline ticketing!
I still don't understand why, when VS sold me a ticket (a G) & then changed outbound flight to DL, it means I can no longer use miles to purchase a CDC, even though it was VS who moved me to DL. So now I've paid for my own CDC, will still use VS drive through at LHR.
The visibility of who my contract is with has also diminished, indeed the various schedule change notifications I've received in recent months have been from DL rather than VS. Yet I paid VS and have a VS 932 prefix ticket. I was also told by VS to call DL to book the LHR drive thorough.
Since the merger with DL, it has become more difficult for sure!
I think the general consensus is because they are using the DL system, DL probably have more control than VS do which is why when these things happen, DL becomes more involved.
As for who the contract is with, it should be VS if you are on a VS932 ticket, they took the money - they are the marketing carrier. If the operating carrier changes - it SHOULDN'T change the contract... you should still be dealing with VS. Thats my take on it and certainly how it works with the likes of BA. Quite often you get agents who simply don't know, so they'll palm you off... I don't allow that to happen.
Fly's a little too much.