Someone tell me I am not going mad... please! Before the IT upgrade, the FC website said I had renewed Silver status after my return from Orlando in September.
Logged on to FC and they have dropped me to Red level. Phoned the call centre & the guy said not enough TP's earned - how I wish I had taken a screenshot now!
My FC year ended on 01/17. In Dec 15 I made a return UC flight to Orlando (so 5TP's each way on the old system). Same in Sept 16 (so again 5TP's each way). Given that TP's are valid for up to 12 months from earning date, I had reached the old requirement of 20TP's in a rolling 13month period, yes?
Dec 15 - 10TP's (valid until end Nov 16)
Sept 16 - 10TP's - so have hit 20 in the rolling period.
Logged on to FC and they have dropped me to Red level. Phoned the call centre & the guy said not enough TP's earned - how I wish I had taken a screenshot now!
My FC year ended on 01/17. In Dec 15 I made a return UC flight to Orlando (so 5TP's each way on the old system). Same in Sept 16 (so again 5TP's each way). Given that TP's are valid for up to 12 months from earning date, I had reached the old requirement of 20TP's in a rolling 13month period, yes?
Dec 15 - 10TP's (valid until end Nov 16)
Sept 16 - 10TP's - so have hit 20 in the rolling period.