V-Flyer

Saw availability in UC on VS website so called to upgrade with miles for our ATL-LON 27/10 flight. Was advised that VH hadn't released the tickets yet so called them later as soon as they opened. They then advised it would take 24 hours...

Checked the website the following morning and availability was still showing. Called VH when the 24hrs was up as still no tickets issued. They said there was an issue with their system and he would call me back as soon as it was sorted.

Waited with baited breath and finally had a call to say tickets had been issued and I could give VS the call to upgrade our W fare tickets.

When I called VS the Gs were gone

So gutted I could cry

Don't worry about it, that's still over six months away, there will be another chance

Would VS not put them on hold for you?

ColOrd wrote:Would VS not put them on hold for you?

The lady I spoke to certainly didn't offer to do that - just said to speak to VH first.

You could try taking this to Twitter and see if, as a goodwill gesture, revenue management might open up 2 more Gs since the agent didn't offer you the hold.

stuart_f wrote:You could try taking this to Twitter and see if, as a goodwill gesture, revenue management might open up 2 more Gs since the agent didn't offer you the hold.

Have done just that now. Will see if anything happens...

The response was to just keep checking - no response about the Gs not being put on hold...