Hello,
Looking for a bit of advice. I have just arrived back from the states. I had flights booked with Virgin/Delta.
On my return journey I received a text from Delta a few hours before my flight, just before I arrived at O’Hare airport to say my flight had been delayed and would now depart at 7:19pm instead of 4.25pm. This would mean I would miss my connecting Virgin flight at JFK.
When I arrived at the airport I told the man at the front desk. He checked and placed me on standby for the flight earlier in the afternoon (which also had a delay) and said that I had a very good chance of making that flight.
Shortly after arriving at the gate the woman at the front desk called me over. She informed me that there was no chance that I would get onto the flight as it was actually overbooked by two passengers. She said I could either stay on my original flight which would mean I would miss my connection and have to wait until 8.10am the next morning to catch the Virgin flight (This would mean having to pay for overnight accommodation and also missing my final flight back to Aberdeen) or she could put me on a United Airlines flight direct from Chicago that evening that would arrive back in London in the morning.
I had used a Virgin Atlantic Credit Card Premium Economy upgrade for the flight home as it was a night flight and I wanted to be as comfortable as possible. So in total it cost me £300 + 35,000 miles and the premium upgrade voucher. Due to the fact that Delta placed me on a United flight I did not get to travel with Virgin Atlantic in Premium Economy so my voucher was effectively not used.
Can anyone advise me on how I should go about making a claim and what I can expect to get back? I don’t know if anyone has ever flown United Airlines but I have to say it was pretty bad. The ‘Economy’ seating was horrendously tight and the food/entertainment systems were not up to much at all. I flew Economy with Virgin on the way over and I couldn’t have had a more pleasant flight. I was really looking forward to my meal etc. on the plane.
Another thing, as well as the original delay with Delta, my United flight ended up being delayed for around 3 hours due to a fault with the plane and having to wait for a replacement. Should I contact United as well? It’s a very long winded and confusing situation to try and explain over the phone.
When I spoke to a rep at Virgin I mentioned that the times between my flight connections were far too short and that there was no way if my flight had not been delayed leaving JFK on the way over that I would have cleared customs and collected my bag in time to catch it and he said that each airport has their own guidelines in relation to connection times. He also made reference to the fact that since it was my choice to fly with Delta that it wasn’t Virgin’s responsibility, to which I corrected him as it wasn’t my choice, Virgin stopped the direct route and re-booked me onto connecting flights with Delta.
Looking for a bit of advice. I have just arrived back from the states. I had flights booked with Virgin/Delta.
On my return journey I received a text from Delta a few hours before my flight, just before I arrived at O’Hare airport to say my flight had been delayed and would now depart at 7:19pm instead of 4.25pm. This would mean I would miss my connecting Virgin flight at JFK.
When I arrived at the airport I told the man at the front desk. He checked and placed me on standby for the flight earlier in the afternoon (which also had a delay) and said that I had a very good chance of making that flight.
Shortly after arriving at the gate the woman at the front desk called me over. She informed me that there was no chance that I would get onto the flight as it was actually overbooked by two passengers. She said I could either stay on my original flight which would mean I would miss my connection and have to wait until 8.10am the next morning to catch the Virgin flight (This would mean having to pay for overnight accommodation and also missing my final flight back to Aberdeen) or she could put me on a United Airlines flight direct from Chicago that evening that would arrive back in London in the morning.
I had used a Virgin Atlantic Credit Card Premium Economy upgrade for the flight home as it was a night flight and I wanted to be as comfortable as possible. So in total it cost me £300 + 35,000 miles and the premium upgrade voucher. Due to the fact that Delta placed me on a United flight I did not get to travel with Virgin Atlantic in Premium Economy so my voucher was effectively not used.
Can anyone advise me on how I should go about making a claim and what I can expect to get back? I don’t know if anyone has ever flown United Airlines but I have to say it was pretty bad. The ‘Economy’ seating was horrendously tight and the food/entertainment systems were not up to much at all. I flew Economy with Virgin on the way over and I couldn’t have had a more pleasant flight. I was really looking forward to my meal etc. on the plane.
Another thing, as well as the original delay with Delta, my United flight ended up being delayed for around 3 hours due to a fault with the plane and having to wait for a replacement. Should I contact United as well? It’s a very long winded and confusing situation to try and explain over the phone.
When I spoke to a rep at Virgin I mentioned that the times between my flight connections were far too short and that there was no way if my flight had not been delayed leaving JFK on the way over that I would have cleared customs and collected my bag in time to catch it and he said that each airport has their own guidelines in relation to connection times. He also made reference to the fact that since it was my choice to fly with Delta that it wasn’t Virgin’s responsibility, to which I corrected him as it wasn’t my choice, Virgin stopped the direct route and re-booked me onto connecting flights with Delta.