I am booked on a Virgin flight from DEL (New Delhi) to JFK (New York) with a connection at LHR (London) for Dec 17. Virgin presumably canceled the Dec 17 flight and has automatically rescheduled me for the flight on the next day....Dec 18, but they did not also change my (LHR-JFK) connecting flight, which is still scheduled for Dec 17 and which I will miss.
Here are my questions:
1) I noticed that Virgin did not also automatically change my connecting flight from LHR to JFK to the next day like they did for the first segment. WHY do you think this is the case?
2) Virgin did not notify me of the flight change (I only found out about it by chance when logging on to their web site.). WHY do you think they did not inform me by e-mail? Is it because there is a reasonable chance they will restore the original flight that presumably is currently canceled?
3) I was originally booked on Premium economy. If I choose to travel on the next day (Dec 18), will they give me a free upgrade to business class because they caused a change in my travel plans?
4) Am I eligible to cancel the entire flight (for both segments DEL-LHR and LHR-JFK) for a FULL refund so that no cancellation fees (fuel surcharges which are typically non-refundable) and penalties apply (since they caused the problem)?
5) How can I know more details about the flight that was canceled and the chances it will be restored. The customer service reps. probably won't know much. Are there any persons here who know the operation details of the cancellation? I noticed that the DHR-LHR flight is canceled for Dec 17 and Jan 7 both Sundays but not for other Sundays in Dec 2017 and Jan 2018 (and for no Sundays in Nov 2017 and Feb 2018) Doesn't this seem weird, that they would cancel 2 flights for just 2 Sundays in 4 months?
Thanks in advance.
Here are my questions:
1) I noticed that Virgin did not also automatically change my connecting flight from LHR to JFK to the next day like they did for the first segment. WHY do you think this is the case?
2) Virgin did not notify me of the flight change (I only found out about it by chance when logging on to their web site.). WHY do you think they did not inform me by e-mail? Is it because there is a reasonable chance they will restore the original flight that presumably is currently canceled?
3) I was originally booked on Premium economy. If I choose to travel on the next day (Dec 18), will they give me a free upgrade to business class because they caused a change in my travel plans?
4) Am I eligible to cancel the entire flight (for both segments DEL-LHR and LHR-JFK) for a FULL refund so that no cancellation fees (fuel surcharges which are typically non-refundable) and penalties apply (since they caused the problem)?
5) How can I know more details about the flight that was canceled and the chances it will be restored. The customer service reps. probably won't know much. Are there any persons here who know the operation details of the cancellation? I noticed that the DHR-LHR flight is canceled for Dec 17 and Jan 7 both Sundays but not for other Sundays in Dec 2017 and Jan 2018 (and for no Sundays in Nov 2017 and Feb 2018) Doesn't this seem weird, that they would cancel 2 flights for just 2 Sundays in 4 months?
Thanks in advance.