I'm hoping that some of the frequent flyers on this forum will be able to help. A friend of mine was on the Emirates flight from BHX - DXB a little while ago that was ultimately cancelled as a passenger or CC saw a mouse on board. He should have flown at approx 21.00 but they took them off the plane, put him/them up in a hotel overnight, bussed them to Heathrow the next day, where they eventually took off at 17.00. He then subsequently missed his connection to Thailand so had to wait a number of hours in DXB for a new connecting flight. He put his claim in, but Emirates have refused this, as they say they put him up in the hotel so they don't have to pay out. This doesn't sound right to me, but I've never been in this situation. Do they really not have to pay the compensation because they paid for a hotel? I really appreciate any help or advice anyone is able to give. Thanks
The provision of Duty of Care (hotel) is totally different from the other aspects of EU261 on delays and cancellations.
He needs to write to them saying that EU261 is clear and that he is entitled to the compensation and they should pay up.