And I need some advice.
I am currently dusting off my CV, as after six weeks with her I can barely cope.
She is the 4th new boss I have had in the 9 years at my current employer, yet, I want to tell the director of the department that "I could have 'jumped' when you said jump for far less money."
There are three supervisors reporting to her, and 22 agents reporting to us.
One has been in the job for ten years and knows the market like the back of his hand. He is considered and researches things before providing his analysis and opinion. I am wary of giving specific examples but today she insisted that "A happened because B said so". My colleague asked "Have you verified that?". Her answer "You don't need to verify it, you can tell that it's right." He looked at the data and she was totally wrong.
Any feedback myself or my colleague offers is dismissed with a 'you're just closed minded'. Her ideas for the department were rejected by the previous boss years ago, yet are now being pushed by her, despite the amazing results my previous boss achieved.
She has introduced a roster for going for a coffee break, which the team cannot understand and now refuse to co-operate because they feel they are not trusted to manage their time. Calls are lower than anytime in the last two years, with a bigger team, yet abandoned calls are higher, as the team is working to the break rota, whereas before they would look at how busy the office was before doing anything.
Describing a potential disciplinary hearing she said "We can get him on this". You shouldn't know the result of a disciplinary before it starts.
She has been here for six weeks and has yet to pronounce any of her agents names correctly. She has yet to send an email that does not have a spelling or grammar error, yet bemoans a so-called lack of 'attention to detail' in the teams work.
She then, in front of the Director, described how amazing Colleague 3 had been in really tackling a problem. Colleague 3 spends her day looking at DailyMail.com, talking about her wedding and asking us for help. Which we happily gave, but it seems that it's at our detriment to do that.
I am not happy. Has anyone dealt with this kind of thing?
I am currently dusting off my CV, as after six weeks with her I can barely cope.
She is the 4th new boss I have had in the 9 years at my current employer, yet, I want to tell the director of the department that "I could have 'jumped' when you said jump for far less money."
There are three supervisors reporting to her, and 22 agents reporting to us.
One has been in the job for ten years and knows the market like the back of his hand. He is considered and researches things before providing his analysis and opinion. I am wary of giving specific examples but today she insisted that "A happened because B said so". My colleague asked "Have you verified that?". Her answer "You don't need to verify it, you can tell that it's right." He looked at the data and she was totally wrong.
Any feedback myself or my colleague offers is dismissed with a 'you're just closed minded'. Her ideas for the department were rejected by the previous boss years ago, yet are now being pushed by her, despite the amazing results my previous boss achieved.
She has introduced a roster for going for a coffee break, which the team cannot understand and now refuse to co-operate because they feel they are not trusted to manage their time. Calls are lower than anytime in the last two years, with a bigger team, yet abandoned calls are higher, as the team is working to the break rota, whereas before they would look at how busy the office was before doing anything.
Describing a potential disciplinary hearing she said "We can get him on this". You shouldn't know the result of a disciplinary before it starts.
She has been here for six weeks and has yet to pronounce any of her agents names correctly. She has yet to send an email that does not have a spelling or grammar error, yet bemoans a so-called lack of 'attention to detail' in the teams work.
She then, in front of the Director, described how amazing Colleague 3 had been in really tackling a problem. Colleague 3 spends her day looking at DailyMail.com, talking about her wedding and asking us for help. Which we happily gave, but it seems that it's at our detriment to do that.
I am not happy. Has anyone dealt with this kind of thing?