The worst hotel I have ever stayed in - Hyatt Cancun
Posted: 19 Nov 2012, 07:28One night here on work trip booked in "business club level package" - includes unlimited free wifi access in hotel. Having spent 3 nights in an all inclusive where the staff couldn't be more helpful, makes me realise just home rubbish this hotel is!!
- no wifi in club lounge, rest of hotel barely better than dial up connection. Might seem petty but we booked a specific advertised business package rate here based on advertised benefits.
- Internet issues is some areas blamed on. " our devices" despite the fact they work find in other areas only 1m away!
- room overlooking air con system from hell in hotel opposite - equivalent to noise of train in room 24/7. Asked to move and got a room with roughly 5 decibels less noise.
- staff unhelpful and uninterested - in other hotels at least pretend to be interested. Here they clearly can barely tolerate customers but still expect tip
- manager won't speak to a guest when asked - too busy to speak to people! Took 1.5 hours and several discussions with different members of staff before he actually would speak to me. Almost like I was an inconvenience for him
All in all a terrible hotel - certainly not worth the money and best avoided at all costs!
- no wifi in club lounge, rest of hotel barely better than dial up connection. Might seem petty but we booked a specific advertised business package rate here based on advertised benefits.
- Internet issues is some areas blamed on. " our devices" despite the fact they work find in other areas only 1m away!
- room overlooking air con system from hell in hotel opposite - equivalent to noise of train in room 24/7. Asked to move and got a room with roughly 5 decibels less noise.
- staff unhelpful and uninterested - in other hotels at least pretend to be interested. Here they clearly can barely tolerate customers but still expect tip
- manager won't speak to a guest when asked - too busy to speak to people! Took 1.5 hours and several discussions with different members of staff before he actually would speak to me. Almost like I was an inconvenience for him
All in all a terrible hotel - certainly not worth the money and best avoided at all costs!
