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Concorde Lounge - Brief Review

PostPosted: 20 Sep 2008, 11:43
by Ianflies
Well, been looking forward to trying out the T5 experience for some time now and at last the big day had arrived.

We got dropped off at the airport by the first entrance which meant we had to walk all the way down the entire length of the terminal to get to First check in, which was fine, just so we could see the queues, or not as the case may be. It seemed busy and most queues had 3-5 people in them but all seemed well. I saw a Club check in area just before first which must have been new as I thought there was no spereate club area.

Anyway, we were asked if were Gold or First. I said the latter and we were shown over to a very friendly check in lady who chatted away creating a good rapport, advising us that we were entitled to use the Fast Track security and then just to the right go through the door to the exclusive Concorde Lounge. Excellent.

Security was great, no hold up or line at all, straight through in 2 minutes. The security guard to the lounge door was looking over the railing to the terminal below and didn't hear us approach, so we strolled right on in to the check in lady who scanned our boarding passes with a smile and left us to our own devices.

It was smaller than I thought, in a nice exclusive atmosphere. There were not that many free chairs without people around them, so we sat down on a sofa around others, adjacent to the restaurant area. I went to the bar and asked for Champagne and was offered Bollinger. Very nice thank you, and indeed it was.

We booked a couple of treatments - Chair body massage with facial (awesome experience - loved it. The masseuse told me they were on sale at Harrods for 10k, but you could pick them up for 3k!). We lounged around a bit, went through some doors that lead to a terraced area/balcony type environment, overlooking the runway. This was spacious and large, with different types os seating, from chairs, to sofa's to comfy chairs to lounge in.

The bar area was quite sparse, no help yourself, unlikemost other BA lounges I have been in. There was fruit, biscuits and mini snacks on the bar but that was it. Menus were scattered around the tables and after 12, the lunch menu kicks in. You could eat anywhere, but we chose the restaurant for a bit of privacy. Menu was basic and OK - Organic Sausages, mash and onion gravy. Burger in Ciabatta bread, with relish and pickles. There were a few others, around 7 or 8 choices with either lemon tart or apple pie for dessert and cheese. We shared the apple, had a nice Shiraz, wit coffee and cognac to follow! Pleasant indeed.

Also in the middle of the area were some high stools and tables, with the outer edges having the comfy chairs and sofa's. The lighting was ambient, with mini chandeliers hanging down to create the right feeling. Staff were ranging from cordial to very nice, the drink was free flowing.

The other side of the lounge led through to the other lounges. Tempted, we went into the First lounge. This was huge! It resembled the club in the old terminal, but a bit more plush. There was Tattinger and Bollinger on offer as self service, though not chilled very well, as well as a full self service bar. The food was also help yourself, with salads, pastas, an oter hot food on offer and crisps, nibbles (The carrot cake was gorgeous and was a scone with fresh clotted cream and jam - amazing! Why not avaiable in Concorde, I do not know.) I felt the choice available was better here, although whilst more larger and moving away from the exclusive feel of the smaller Concorde, it seemed better in other ways. Less atmospheric, but better facilities and choice.

The Club lounge was large too, with a smaller self service bar (no champagne that I could see) but a similar self service food area. Still some atmopshere, but after First/Concorde, you could tell the difference, snob that I am. Actually I will be there in February, on was to South Africa, so had to get a bit acclimatised with the Club lounge!! Lacked the special feeling, but I guess it would after my previous 2 experiences in the other lounges.

Back to Concorde, ventured into the Cabana room - a mini hotel in itself, a wet room, bidet, toilet, chaise longue type bed and plasma TV, sink, all set up very nice to get a few house kip, although these had to be prebooked.

Before you knew it, time to board to Beijing. Down the stairs I bid a fond farewell, to get the connecting shuttle to my plane. I will try and to a TR when I have time, or get back home as I have 3 weeks of touring China and Japan. Just sitting in the Club lounge of the Pen in Beijing typing this, but now feeling very weary as jet lag catching up - landed only 4 hours ago!

Anyway, really pleased I managed to do all 3 lounges. Concorde was special and exclusive and I would love to go there again, but sadly, as with the equally as good First Lounge, it will be a few years before I fly First again - still the Club beckons in February and as I wonder past the other 2 on the way to my massage, I can look back with fond memories of a very pampered 4 hours!!

PostPosted: 20 Sep 2008, 11:50
by Guest
Ian,

Pleased you hear you enjoyed your first CR experience - next time book a Cabana it is an experience in its self which we love !

I hope you had a great flight out and enjoy your trip.

Regards,

HG

PostPosted: 20 Sep 2008, 13:10
by Alex V
Thanks for the TR often wonder what its like on the other side, i always fly VS and wonder if i would be dissapointed with the BA CW lounge compared to the VS CH[:?]

Many thanks

alex[:D]

PostPosted: 21 Sep 2008, 11:04
by Ianflies
Originally posted by av_norw792
Thanks for the TR often wonder what its like on the other side, i always fly VS and wonder if i would be dissapointed with the BA CW lounge compared to the VS CH[:?]

Many thanks

alex[:D]


Good point and in some respects difficult to compare. Pros and cons I would think. In the CR there was more of an ambience in smaller, quieter surroundings with a certain mood to it. Seating was comfortable, bar was smaller but I guess served just the same (except the Bollinger!) and the service was good. The massage chair was a plus over CH.

First lounge was larger than CH I think, with the self service bar again doing the better (in my view) champagne, and was probably more on a par with the CH, but with more snacks on offer. Again seats and atmosphere was good.

Club was nice, but CH for Virgin was far better in my opinion, for the food, drink (no champers) and atmosphere, with a better lay out.

All 3 though, very good!

PostPosted: 25 Sep 2008, 18:24
by jaguarpig
The Fizz in the first lounge is usually the same as the CCR its a bit of a transision period at the moment between the 99 Bolly and the Tattinger Prelude.Fizz is avalible in the club lounge but you have to ask a staff member for it.I thought the strangest thing about the T5 south lounge complex was the CW lounge getting the best views of the aircraft action.

PostPosted: 26 Sep 2008, 20:57
by Howard Long
Originally posted by jaguarpig
The Fizz in the first lounge is usually the same as the CCR its a bit of a transision period at the moment between the 99 Bolly and the Tattinger Prelude.


IMHO it's definitely always worth asking for the Bolly 99. They were serving Cattier white and rosŽ in the LGW F lounge the other day. After trying the disappointing rosŽ, I plucked up the courage to ask if there was any Bolly 99, and sure enough they brought me a bottle. It was really quite a struggle to neck the entire bottle in the twenty minutes I had. Desperate times and all that. [:p][|)]

H

PostPosted: 26 Sep 2008, 21:19
by jaguarpig
I was amazed when the Bolly was in the T4 gate 1 terraces lounge last Saturday assume it was because its the only lounge left open in the terminal.The difference between the bolly and the prelude is so noticable,the Tatt is not a good enough Champagne to serve in F.[n]

Well done on dispatching the bottle in 20 minutes,Mrs JP and I managed 3 bottles with a little more time[:D]

PostPosted: 26 Sep 2008, 22:01
by Guest
If you are a Prem or a FIRST full fare FAX the Champagne and red carpet flows all the way ! If you sre on a chepaer FIRST ticket I can not comment on the service/champagne

PostPosted: 26 Sep 2008, 22:30
by Howard Long
Originally posted by hackneyguy
If you are a Prem or a FIRST full fare FAX the Champagne and red carpet flows all the way ! If you sre on a chepaer FIRST ticket I can not comment on the service/champagne


Such is the difference between the Bolly and the pretenders, there's a thread all about searching out BA's Bolly 99here.

H

PostPosted: 26 Sep 2008, 22:31
by Decker
Originally posted by hackneyguy
If you are a Prem or a FIRST full fare FAX the Champagne and red carpet flows all the way ! If you sre on a chepaer FIRST ticket I can not comment on the service/champagne


That's just obscene.

Why don't they just let them use the phone lines they're designed for rather than taking up expensive real estate chugging champers?

PostPosted: 27 Sep 2008, 12:29
by jaguarpig
If you are a Prem or a FIRST full fare FAX the Champagne and red carpet flows all the way ! If you sre on a chepaer FIRST ticket I can not comment on the service/champagne


Can't comment about premier status,but as a lowly pleb gold on a reward F ticket the service has been exactly the same as when I'm on a full fare ticket.

PostPosted: 27 Sep 2008, 12:58
by Guest
Originally posted by jaguarpig
If you are a Prem or a FIRST full fare FAX the Champagne and red carpet flows all the way ! If you sre on a chepaer FIRST ticket I can not comment on the service/champagne


Can't comment about premier status,but as a lowly pleb gold on a reward F ticket the service has been exactly the same as when I'm on a full fare ticket.


Sory I was posting slighty tongue in cheek - my humour does not always translate well in texts/emails and posting (lesson to self there I think !).. The only perk Prems get is higher priority of booking the Cabanas and a bottle of fizz in there when you arrive.

No offence intended so I apologise.

Hackneyguy

PostPosted: 29 Sep 2008, 10:20
by jaguarpig
The only perk Prems get is higher priority of booking the Cabanas and a bottle of fizz in there when you arrive.

'You First' seems to have ironed that out also.[:D]

PostPosted: 29 Sep 2008, 13:11
by Howard Long
Originally posted by jaguarpig
The only perk Prems get is higher priority of booking the Cabanas and a bottle of fizz in there when you arrive.

'You First' seems to have ironed that out also.[:D]


'You First' is supremely good. Proof that when properly trained, a call centre really can work effectively for the customer. I don't think I can remember any call centre being better.

Howard