V-Flyer

Thought I would write a quick few thoughts on a quick BA trip to Montreal. This trip was paid for by the company and was economy. My first experience of terminal 5 was actually very good. The check in and fast bag drop was painless. The outbound flight was on a B777, the aircraft cabin was relatively clean and tidy. As could be expected for economy the leg room of 31' was very tight for a 6' 2' person. I believe the VS legroom is the same.

Now comes the bad bit,there seemed to be a general malaise with the CC - The attitude of the outbound crew whom were all incidentally older than I have previously witnessed on BA flights, was absolutely abysmal. Rude, surly and displaying nothing short of downright ignorant behaviour towards some passengers. I witnessed one very arrogant Glaswegian crew member verbally abusing one passenger whom had inadvertently unloosened his seatbelt and attempted to stand up during some mild turbulence. If I had been spoken to in this manner I can assure you that the said crew member would have regretted his behaviour. The meal supplied was the standard chicken or beef and was barely edible.

The return flight on a B767 was marginally better than the outbound leg. The crew worked hard and were generally polite. Meal was airline food nothing more nothing less. On arrival at LHR we were remote standed (Grrrr) were herded like sheep and bussed over to arrivals.

Now my point. My experience of service on VS having flown in all classes, has never ever approached the extremely poor level shown in this case by BA. Despite previous reservations about VS and my inkling to give the opposition a try, my conclusion is Willie Walsh and friends have absolutely no chance of poaching me from VS !!!!


Regards
Bryan

Sorry to learn you experience with the 'Dark Side' was not as good as you hoped but pleased to learn you are staying loyal to VS. [y]

I don't think there is a lot of difference in the economy product but as has been said soooo many times before the crew can make or break a flight.

quote:I witnessed one very arrogant Glaswegian crew member verbally abusing one passenger whom had inadvertently unloosened his seatbelt and attempted to stand up during some mild turbulence.

I've seen this before too. To be fair, if a passenger looks to be undoing their seatbelt when the sign is on I can see the need for a quiet word, though execution is everything.

Thanks,
Sarah

quote:Originally posted by HighFlyer
quote:I witnessed one very arrogant Glaswegian crew member verbally abusing one passenger whom had inadvertently unloosened his seatbelt and attempted to stand up during some mild turbulence.

I've seen this before too. To be fair, if a passenger looks to be undoing their seatbelt when the sign is on I can see the need for a quiet word, though execution is everything.

Thanks,
Sarah


Yes Sarah a quiet word is acceptable and without a shadow of a doubt necessary. Full blown verbal abuse in front of other passengers is not. As you state execution is everything.

Regards
Bryan

BA are executing pax now? Blimy !

Seriously a stronly worded letter to BA is called for.

Sorry to hear you had a very bad experience with the'Dark Side'.

quote:Originally posted by tontybear
BA are executing pax now? Blimy !

Seriously a stronly worded letter to BA is called for.


Who's IR keyboard has flat batteries then? [:D] Maybe the passenger on the receiving end might consider a strongly worded letter. I simply witnessed the event! Now what would I want with a few BA airmiles? [;)]

Regards
Bryan

Sounds like a bad crew indeed! [V]

Oh am sufferring from fat finger syndrome today - even using the full sized PC keyboard !

I still think you should write on the lines of:

'I was appalled at the way your crew shouted and abused another pax. It is not how I expect your staff should behave etc'

Just because it happened to someone else is neither here nor there and it would give BA the message that other pax do notice these things.

I agree, write in to BA Customer Services and let them know.

I have seen a crew member shout at a passenger once but I did feel it was almost justified (though not plesant) as the chap got out of his seat and opened the overhead locker when we were about 500ft from landing. The crew were strapped in (as we all were) and probably the initial panic from the crew, coupled with the fact they couldnt get up caused them to shout at the chap repeatedly to sit down. I've seen similar quite a few times, I do wonder how many individuals have no idea how dangerous that can be.

Thanks,
Sarah

quote:Originally posted by sixdownkeepsafedepth
....I witnessed one very arrogant Glaswegian crew member verbally abusing one passenger whom had inadvertently unloosened his seatbelt and attempted to stand up during some mild turbulence. If I had been spoken to in this manner I can assure you that the said crew member would have regretted his behaviour. ...

Firstly I would never make excuses for CC rudeness ..... However I think justifiable firmness and rudeness could sometimes blend.

Im not sure how someone 'inadvertently' unloosens a seatbelt... but that aside .... In my book if someone ignores a seatbelt sign during turbulance of any kind then they deserve to be dealt with firmly.

Having been on a flight 3 years ago were a member of CC broke an arm and a passenger ended up clashing heads with another passenger who was wandering around during turbulance ...... I find firmness (not rudeness) fully justified.

Just my 2c worth.

Cheers
Mark

quote:Originally posted by mas66
quote:Originally posted by sixdownkeepsafedepth
....I witnessed one very arrogant Glaswegian crew member verbally abusing one passenger whom had inadvertently unloosened his seatbelt and attempted to stand up during some mild turbulence. If I had been spoken to in this manner I can assure you that the said crew member would have regretted his behaviour. ...


Im not sure how someone 'inadvertently' unloosens a seatbelt... but that aside .... In my book if someone ignores a seatbelt sign during turbulance of any kind then they deserve to be dealt with firmly.




Actually I did exactly the same after 36hrs without sleep on my final flight of the trip. I 'inadvertently' unloosened my seat belt and stood up. The CC member whom 'chastised' me was firm but polite in his dealings with me. No drama no problem. My actual point was that the CC in general on the flight discussed were downright rude and arrogant. This behaviour is unacceptable.

Regards
Bryan