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BA107 LHR-DXB 25 Dec 07 First

PostPosted: 31 Dec 2007, 15:15
by HighFlyer
25/12/2007
BA107 LHR-DXB
BA First
4 E&F B777

Richard and I left Chez Decker at around 6.15am on a cold, rainy and deserted Christmas morning and headed to LHR T4. With the car safely deposited at Parking Express we waited for the bus to take us to the terminal and to start our short break to the UAE with the Bitches. The Deckers would be along later in the day, and FozzyO and Wolves27 were flying out on the 27th.

As we approached the bus stop we encountered two lovely members of the human race. The darling gobby wife, decked out in her finest tracksuit and white trainers and her 'Gentleman' husband who proceeded to break wind rather loudly (and apparently, rather amusingly) infront of us while waiting for the bus. Seems we were off to a good start.

The T1-3 bus arrived and promptly took them away, much to our relief. We asked the bus driver how long it would be till the T4 bus arrived. He told us another 15 minutes or so as we'd just missed one, despite us having been there for the past 5 minutes. As he pulled away, the T4 bus arrived and within a few moments we were on our way to the terminal.

A quick transit upstairs and the long walk to the First check-in area where we were greeted and welcomed to check in. We enquired about changing from the AUH flight we were booked on to the later DXB flight that the Deckers were travelling on. We were advised that we needed to go to ticketing, it was a shame that the issue couldnt be tackled at the desk, so we checked in for the AUH flight and i waited in the check-in area while Richard went over to ticketing. I was quite sure that we wouldnt be allowed to change, given that we were on restricted tickets, and probably the cheapest First tickets for some time.

The lady serving Richard did state that as our tickets were booked through a tour operator they were not changeable, but her colleague interrupted, asked if we were travelling in First and if so, to move us if there was availability. There were 7 free seats in F on the DXB flight, so within a few moments we were transferred to that flight. I was impressed that our request was not only handled so well, but that we were easily accommodated. Top marks.

We re-checked in, now for the DXB flight, boarding passes issued and our luggage whisked away. A slight moot point but the BA boarding passes are a rather dull black and white and look like photocopies. What happened to the blue coloured boarding passes?

During the change to the DXB flight, we lost our pre-booked seats and could now not be sat together as all of the 'couple' seats had gone (there are either three or four pairs of these on the 777). We thought we'd see if there was anything that could be done in the lounge, so we swiftly headed to the Concorde room VIA Fast Track, which, for once, lived up to its namesake. Shoes had to be taken off, but cosmetics and liquid checks didnt seem to be in effect.

From security we headed straight to the Gate 10 lounge. At check-in we had noticed a sign stating that as it was Christmas day a limited service would be in effect and the Gate 1 lounge was closed, as was the Elemis spa which was a shame. A quick boarding pass check and we were ushered into the Concorde room. Now this was my first time in the place and indeed my first time traveling BA First (having last travelled BA Club when ties were still mandatory) so i was quite intrigued to see the Concorde room. I was slightly surprised that orders for food had to be placed at the bar as opposed to waiter service that we are used to in the Clubhouse, but it wasnt a huge affair a bit like the menu. As it was about 7.15am, breakfast items were available from the menu (toast, scrambled eggs, bacon baguette and a mushroom and tomato baguette). Fresh pastries and juices were available from the counter. We ordered a pot of tea and a plate of toast, and we did indeed get a very large selection of toast that we gratefully devoured. We read the papers, albeit being slightly disappointed that the only offerings were the Daily Mail and the Independent. It might have been because it was Christmas, but we'd hoped for better literature in the lounge. There were the usual array of golfing magazines, and CNN Traveller.

A little later on, the Deckers arrived and we decided to order some more breakfast. I requested scrambled eggs and toast, only to be told that there were no eggs today as the lounge was operating a limited service. It strikes me as odd that a staple breakfast food such as eggs would be unavailable! I wasnt amused and went without, the Deckers and Richard all tucked into Bacon baguettes.

After breakfast, Richard tried to change our seats. We were advised that one couple had not checked in for the flight yet and to try again later on to see if those seats were still free. From that point there wasnt much else to do but sit and wait. There were a lot of flights operating today, although a few had been delayed or cancelled, seemingly to combine passengers from two half empty flights into one full one.

Richard and I had been in the Concorde room for over 4 hours by this stage and the novelty had worn off, which was a noticeable shame as we do not seem to tire so easily of the Clubhouse. There were small points that I thought let the Concorde room down, such as the 6 charge for WiFi, and the numerous small tables that were fitted with electrical sockets but were not actually plugged in and live. A real shame when the Concorde room is allegedly for top tier flyers, but I assume that we'll see improvements with T5. Speaking of which, we noticed picture frames and other furnishings that were noticeably absent from the lounge, and we assumed that they had been packed away for transit to T5.

A quick PA call for a Mr Mannion echoed around the lounge, and Richard returned with new seating for us both; 4E&F, the pair of seats at the back of First (on this config). Brilliant. With that, boarding was announced and we decamped and headed to gate 10, which was just opposite from the lounge. On arrival we noticed the lack of a priority boarding lane, and two very long lines of boarding economy passengers, albeit moving reasonably quickly. We asked what the procedure for boarding was as we were in First, only to be told that as a reduced operating service was in effect that there would be no priority boarding and to go and join the queue. While i'm perfectly able to queue, it struck as a surprise that BA would do this. Its hardly a drain on resources to have a separate lane in place and for the staff to switch priority to the priority passengers as and when they arrived. Several things had not gone as desired today, and as we walked (scathingly) down the air bridge we hoped for better when we got onboard. Thankfully, BA delivered.

Professional and courteous service ensued. Jackets were taken and boarding drinks handed out as we were given our PJ's and amenity kits. The BA F cabin is very old world, its probably about time the walnut wood got updated but otherwise i was certainly happy. The feeling of space was certainly present. The CSD and Purser came round to welcome us aboard (by name) and to introduce themselves. There were 6 passengers in F today (us, the Deckers and another couple), so half full. It was then time to push back and sit on the tarmac for quite some time before finally taking off.

Once we were airborn (about 40 minutes behind schedule IIRC) we changed into our PJ's and had another drinks round and a selection of canapes. I had meant to photograph the canapes but i ate them as soon as they were presented to me.

Menus and wine lists were handed out, with the crew informing us that a traditional Turkey Christmas dinner would be available today. The full menu was as follows;

Starters
- Lobster, Mango and Pink Grapefruit salad
- Meze plate
- White Bean and Oregano soup with Truffle Oil and fresh herb croutons
- Fresh salad leaves with your choice of Roquefort cheese and pine nut dressing or spiced lemon and soy dressing

Main Courses
- Grilled fillet of Beef with grilled marinated courgettes, foie gras crouton and Anna potatoes
- Catch of the day; Sea Bass fillet with a choice of watercress sauce or red pepper citrus coulis, seasonal vegetables and parsley potatoes
- Main course Greek salad

The menu also listed 'Vineet Bhatia's chicken in green masala, green pea and cumin rice' but this was substituted for a Turkey Christmas dinner with traditional accompaniments.

Dessert
- Michel Roux blancmange with Roast Pineapple

Warm Treacle tart with Vanilla ice-cream was also listed but was substituted for Christmas pudding. A card inside the menu informed us of these alterations.

Cheese
- Coastal Cheddar
- Shropshire Blue
- Tornegus

Snacks
- Warm olive oil bread filled with mesquite Chicken and tomato relish
- Penne pasta with your choice of char-grilled red pepper sauce or Porcini mushroom and parmesan sauce, served with garlic herb crouton
- Duchy or Cornwall biscuits


Champagne
- Tattinger Brut Millesime 2000


Wines
- Meursault Clos des Meix Chavaux 2005
- Soave Classico Vigneti di Focarini 2006
- Mount Plesant Lovedale Semillion 2006

- Chateau Batailley 1996
- Vougeot Cru Les Petits Vougeot 2004
- Leasingham Bin 56 Cabernet Sauvignon 2002

Dessert
- Saussignac Cuvee Flavie Chateau des Eyssards 2005
- Warres 1988 Colheita

Neither Richard or I fancied any of the starters so we both opted for a light bite instead, Richard for the Porcini mushroom pasta, and the olive oil bread filled with tomato relish and Chicken for me. Richard seemed to enjoy his pasta. My starter was okay, but a bit too 'meat in a bun' for my liking. Our starter plates were cleared away and both our main courses brought out simultaneously by the purser, which was a nice touch. Sea Bass for me, Traditional Roast Turkey for Richard. The Sea Bass was divine, one of the best onboard meals i have had. Richard enjoyed his Turkey though commented that it was a little dry. I washed my meal down with a few glasses of the Meursault, which was rather nice so I decided to stick with it.

Neither of us had room for pudding, and Richard took the opportunity to fill in the onboard questionnaire that he'd randomly been selected for, which gave us a nice chance to mention our dissatisfaction with the reduced service at the airport. When the purser came round to chat, Richard mentioned this to her and she ensured he had a comments form for feedback and professed to be surprised that full service wasnt in effect today. A short while later, Richard went to bed while i opted to start writing this trip report whilst finishing my wine. I was still full from dinner so didnt get to try the cheeseplate and port that i'd fancied earlier.

A short while later i too decided to get some sleep. Our purser spotted me and came over to make up my bed and brought me a glass and a bottle of water. A point to note, on this flight the temperature onboard was ideal. I wasnt hot at all, even under the duvet and managed some quality sleep. The First bed seems much more spacious than the UCS, even if the measurements are not too dissimilar. I think the lack of fixed partitions makes all the difference, and also probably contributes to feeling cooler.

Richard woke up a short while later and requested to watch a film. In addition to the 18 channels of viewing onboard, you can also watch movies on cassettes. Richards chosen film was delivered and the cassette promtly became stuck in the slot when trying to load it. The purser tried to eject it but it seemed well and truly lodged in, she could only apologise and offer Richard another seat to sit in, though he opted to work instead. A few moments later the purser reappeared with a bottle of Champagne and asked if he'd accept it as an apology, which was most kind. We both felt the service delivered on board was superb.

By this stage i had woken up and afternoon tea was being served. Choices were as follows;

Sandwiches
- Smoked salmon with black pepper
- Chunky egg with baby spinach
- Coronation Chicken
- Roast Vegetables and cream cheese

Patisserie
- Plain or fruit scones served with warm clotted cream and jam
- Farmhouse fruit cake, Rhubarb custard tart with nutmeg and macaroon
- Selection of Twinings teas and Arabic coffee


I opted for a cup of English Breakfast tea, with Richard having the same, plus scones. I felt slightly cheated that I was still so full from lunch that I couldnt manage afternoon tea.

We were flying over Kuwait by this stage (according to the flight map) and Mrs Decker noted that we apparently flew straight over Iraqi airspace a contrast to when James and I flew to Dubai last year.

All too soon it was time to land, and the IFE was duly switched off. We landed slightly ahead of schedule into a warm and plesant Dubai.

A huge queue for immigration at Dubai International airport, which seemed to take forever to clear, and eventually we were on our way to the Sheraton Dubai Creek in their strangely priced transfer car, which Ill let Richard go into further, but in short, each passenger is charged 110AED for the transfer as opposed to charging for the car. Very strange. And so began our little trip to the Emirates that saw us shopping, skiing, eating, drinking and generally having a lot of fun and excess for a few days.

In summarising, I really enjoyed the flight and i will certainly be saving my BA miles towards another trip in First. For me, it was the service that made the flight, with serious and professional crew in charge. No giggling in the galley, no whispers from behind the curtain of what so and so got up to down route the other week and not a sniff of the 'i cant be bothered' attitude.

There were aspects of the UCS experience that I missed. The Clubhouse for sure, and there were occasional moments where I had to make a comparison to the suite and try to decide which I preferred. The BA First bed is wonderful as a seat and as a bed, and I prefer it for sleeping and dining because of the extra space, although the UCS is wider across the shoulders so fitful sleepers like myself may notice the difference. I liked the bigger table and of course the food onboard BA F was superb, but then the options on the ground pale in comparison to VS. Richard preferred the VS sleepsuits to the BA PJs, though the Anya Hindmarsh BAg amenity kit was definitely a winner.

I did kind of miss the wall of the suite for some additional privacy, and to lean on in order to get more comfortable though.

Out of a choice between BA F and VS UCS, Richard and I both agreed that it would come down to price and route. BA First is lovely, very lovely, but is it really worth the full fare price when you are paying out of your own pocket? Whilst trying not to compare J to F, there really has to be some sort of comparison as there are so many aspects of UCS that do compete very well. VS have a very good product, and its frustrating to see it fall short in the areas that BA shine, such as the food and wine and the professionalism of the crew, as these areas seem (to me) relatively simple to address.

PostPosted: 31 Dec 2007, 15:34
by honey lamb
Excellent TR [^]

The food sounds excellent and it's a pity VS can't match it. Some of the other areas where VS fall down are easily remedied as you so rightly point out.

PostPosted: 31 Dec 2007, 15:35
by Darren Wheeler
Great TR. Thanks for posting [:#]

I've often wondered how BA first compares to UCS, and as my pockets aren't deep enough for F tickets I guess I'll never know.

Strange about the reduced service at T4. I was under the impression that Christmas Day was just like any other day at Heathrow (chaotic) as the nature of the business and the gamut of pax religions etc. meant there was no room for 'having Christmas off'.

Still, must have been great to be away for the whole farce of christmas.

[^][y]

PostPosted: 31 Dec 2007, 15:45
by RichardMannion
Ahh yes the outbound TR!

Have to remember that VS Upper is a J class product, so it's competitor is BA CLub World not BA First.

Check-In
- BA have a separate check-in facility for F passengers in T4. Efficient, but interesting to note the lack of a dedicated ticket sales desk within the facility for any changes, had to walk over to the main ticket sales desk and queue.
- Advantage Ð Virgin given the new facilities, and the availability of a dedicated Upper Class ticket sales desk.

Lounge
- The Concorde Room was an absolutely disgrace. Poor service, limited food, truly awful. Granted we were flying on Christmas Day, but they had no eggs in any of the kitchens to be able to make Scrambled eggs which is one of their few breakfast items on the menu. No presence of waiting staff at all, all ordering had to be done at the bar. Dirty plates sat uncollected for nearly an hour. Elemis Travel Spa was closed because of 'reduced service' though Shower facilities were available. Very poor showing really, you either operate a full service or you don't bother at all Ð it's not as if they discounted fares to reflect the 'reduced service'
- Without a doubt Virgin has nothing whatsoever to worry about here, even if the Clubhouses only offered half the service they do, they would still win hands down.

Boarding
- Abysmal. Because of the 'reduced service' they were not operating a priority boarding lane, even though they had two lanes, and at least 3 staff.
- Virgin has the edge here.

Crew
- This is service. Very sincere and professional staff, noting when a customer has finished their bottle of water and gets another for them. Used cups and plates are cleared away very efficiently. The impression of First Class with them is very positive, they take the customers in the premium cabin very seriously. Curtains are drawn across properly and secured. There is a continued presence in the cabin, and not a habit of disappearing off to the galley for extended periods. No sooner had we taken off, the first thing seen is the CSD walking through the F cabin with the passenger manifest and addressing each F passenger personally by name, welcoming them and offering any assistance.
- BA definitely has an edge here; I have seen service this good in the past on VS, but not for some time. All of the BA First crew were consistently high throughout the cabin though. The CSD greeting sets the tone for the flight.

Food
- Number of selections is on par with Virgin. The quality and presentation is better on BA though. For our short flight to Dubai, we were offered a full meal service, as well as a proper afternoon tea service that I normally only see on the longer VS flights (such as LAX, SFO etc). Separate menus for the food and the wine.
- BA wins over here, but then we are comparing a F service to a J service. Presentation is key regardless and BA was flawless here.

Seat
- Seat is more spacious on BA, but then I'd expect it given its F. I was able to get some sleep on the flight, but I think VS has more width in UCS at the shoulder/neck area. Seat doesn't flip over. Table is larger There are only 14 F seats in the First cabin, in a 1-2-1 config, with 3 pairs of seats in the middle for couples to use (though there is an electronic divider screen that can be raised if occupants wish so). As such, there is plenty of overhead storage space.
- Tough call, and unfair comparison really. I've never had any issues as such with the suite, just the known issues about the state/condition of some of them.
IFE
- Multiple channels, though not AVOD. Screen is smaller in BA F than it is in UCS, and it uses touchscreen technology which is unrealiable. They offer a video cassette service where you can borrow films though they only appear to have one copy of each of the 30 films (which rotate on a monthly basis). Very poor design on the 777 though as the slot is nestled within the seat and the cassette of the film I wanted to watch got stuck. It needs an engineer to look at it when the plane lands which can't be good. Crew were very accommodating in offering another film or even putting my choice of film in one of the main IFE players for me to watch! I didn't want a fuss or to move seats (as I was sitting next to Sarah in one of the pairs) so declined.
- Virgin fares better here, especially with V:Port. More choice, control and better picture quality.

Sleepsuit and Amenity Kit
- Sleepsuits only available in Medium and Large. Medium is fine for me, but too big for anyone under 5ft 7. Seem a little cheaper in feel compared to VS, thinner and not as well made. The Amenity kit is by Anya Hindmarch and is well presented, contains high quality beauty products by Kiehls, and good air socks. J passengers get a different amenity kit that is in a small washbag design, but still contains the relevant products for the flight.
- Virgin has better sleepsuits, but I much prefer the BA amenity kits. VS amenity kits used to be better, but seem to have declined recently Ð the Boateng washbag and travel wallet designs were good, the current shoe bag seems cheap.

I read an article in the BA magazine about the new lounge arrangements in T5 and that seems a complete mess:

Concorde Room for First Class passengers only with Elemis Spa
First Class lounge for First and Gold
Club Lounge for First, Club, Silver and Gold
2nd Club lounge in Concourse B for First, Club, Silver and Gold -w ith Elemis spa
Arrivals lounge for Longhaul First, Club, and Gold passengers (with Elemis spa) - but with stupidity - it is full service food if you are First or Gold, or Self-Service if Silver or Club. Talk about complicated.

For one short sector of the trip, I did sit in Club World and I was not impressed. The seat is nowhere near as good as UCS - the config on the 777 was 2-4-2 , so unless you are right at the front, you will have to step over someone, and that is a big no in my book. Didn't try any CW food, so can't comment.

Hope this is useful.

Thanks,
Richard

PostPosted: 31 Dec 2007, 17:18
by Neil
Thanks for the TR Sarah & Richard. Glad in the main you had a great flight.

Is offering a limited service something all airlines do on 'special dates' like Christmas? Would it have been a similar story in the VS CH, limited menu etc? I'm not sure if it's bad on the airlines to do this, after all you paid for a service and if the airline are prepared to offer flights on these days they should offer the full whack, or should it be expected by the pax with them choosing to fly on such a date, knowing most business/places shut down/operate limited services.

Neil

PostPosted: 31 Dec 2007, 19:01
by slinky09
Really like the comments from the both of you and the comparisons. The wine list appealed to me, I should think the Batailley 96 at 36,000 ft a good choice, the Meursault very good from a hot vintage and I'm a sucker for Taittinger!

But the on board service - it still sets a benchmark doesn't it and the thing you mention are not rocket science. Just simply well delivered.

Hope you all enjoyed your break!

PostPosted: 31 Dec 2007, 21:16
by RichardMannion
Originally posted by slinky09

Hope you all enjoyed your break!


Oh we did - it was really great. We can provide a Bitches Trip report if people want it - we did get to do Verre by Gordon Ramsay, Ski Dubai and more.

Interesting side-note about BA service - I had to call Executive club today about my now rather active account, and I was not impressed in the slightest. Surly staff, put on hold for long periods of time and general stupidity. I count the customer service aspect in the backoffice (booking, frequent flyer club, customer relations etc) as an important factor - VS scores highly here, and BA appalling. Not impressed in the slightest.

Thanks,
Richard

PostPosted: 31 Dec 2007, 21:30
by Darren Wheeler
Bitches Report!! Bitches Report!!

Pretty Please...

PostPosted: 01 Jan 2008, 08:36
by buns
Highflyer

Given the number of times you have travelled on VS, it would be difficult not to draw comparisons between the BA and VS offerings. Notwithstanding that BA First and Upper are not in direct competition, i sense that you were left disappointed when the BA offering fell short of expectations.

Deciding the preference for either a professional yet distant on-board service against a personable and chatty style of presentation, is a difficult call. Like others have said, VS could learn a trick or two here which would not have any bean counter squirming.

I would still love to give BA First a try though[:D][:D] Your choice of travelling companions in the shape of Floyd et al is going to set a new V-Flyer trend I fear.

buns

PostPosted: 01 Jan 2008, 08:40
by Darren Wheeler
Originally posted by buns4vs

Your choice of travelling companions in the shape of Floyd et al is going to set a new V-Flyer trend I fear.

buns


Perhaps we could make a competition out of it?

More stuffed animals in UCS!!!

PostPosted: 01 Jan 2008, 14:35
by ZippyUK
Thank you for the detailed report it was very helpful. Still undecided about the old world feel given I'm nouveau riche! [8D]

PostPosted: 01 Jan 2008, 15:29
by HighFlyer
Originally posted by buns4vs
I sense that you were left disappointed when the BA offering fell short of expectations.


The onboard offering with BA wasnt disappointing, just the ground services, but then i guess we are used to being spoiled in the Clubhouses. The service and food onboard with BA were top notch, and vastly preferable to VS in my opinion, but given the cost difference to BA F and VS UCS, i cant quite see the worth given that i pay for flights out of my own pocket. When my flight home credits i'll be BA Silver, and will certainly look at using miles to upgrade Club flights to First for occasional future trips.

Thanks,
Sarah

PostPosted: 01 Jan 2008, 15:33
by thejohn
thanks to you both for your TR's very good reading and the photo's were also good thanks again and happy new year to you both from rosie and I

PostPosted: 01 Jan 2008, 15:59
by MrsG
A cracking pair of TRs,thanks[y] It would appear that even the BA F lounge is no match for the VS CH!

PostPosted: 01 Jan 2008, 16:25
by mas66
Originally posted by RichardMannion
Originally posted by slinky09

Hope you all enjoyed your break!


Interesting side-note about BA service - I had to call Executive club today about my now rather active account, and I was not impressed in the slightest. Surly staff, put on hold for long periods of time and general stupidity. I count the customer service aspect in the backoffice (booking, frequent flyer club, customer relations etc) as an important factor - VS scores highly here, and BA appalling. Not impressed in the slightest.

Thanks,
Richard



Interesting what you say here Richard about calling BA EC, I have had the same problem over the last couple of days trying to do a miles upgrade for this weekend. I have got the distinct impression that my calls are just routed through to the BA sales line, so Im not sure if EC is operating fully over the xmas period. I do understand though that they have a 'premier team' for golds (which im not yet) in the same way that VS do.

I have to say that the service offered by non premier staff at VS can be pot luck depending on who picks up the phone as well.

Also just a word of warning as well with BA if you (or Sarah) are loooking to do upgrades in future, Im told that you can only do miles upgrades on bookings made direct with BA and not corporate or agent bookings, I dont know if anyone can confirm this or whether I was being fed BS !

Cheers for now and glad you had a great trip.


Mark [:D]

PostPosted: 01 Jan 2008, 16:46
by HighFlyer
Originally posted by mas66
Im told that you can only do miles upgrades on bookings made direct with BA and not corporate or agent bookings, I dont know if anyone can confirm this or whether I was being fed BS !


Yup, AFAIK, you can only MFU flights booked directly with BA, and only upgrade to the next cabin (WT+->CW or CW->F).

Thanks,
Sarah

PostPosted: 02 Jan 2008, 11:46
by DMetters-Bone
Thanks for the report guys, really good to see that you had a great flight, but slightly disappointing on the ground!

Happy New Year to you both [y]

DMB

PostPosted: 02 Jan 2008, 11:51
by Decker
Slightly? Check in was average, lounge was appalling and priority boarding was non-existent! HUGELY disappointing does it for me :). And don't get me started on luggage return on the way back...

PostPosted: 02 Jan 2008, 12:05
by RichardMannion
Originally posted by Decker
Slightly? Check in was average, lounge was appalling and priority boarding was non-existent! HUGELY disappointing does it for me :). And don't get me started on luggage return on the way back...


Decker (days before flight) to me: We're thinking of doing hand luggage only to help with the shuttle run
Me: Okay, makes sense. We'll try and do hand luggage only.

So we rock up with a holdall and a cabin bag each to aid with quick retrieval. Decker on the otherhand turns up with a case big enough to stow 4 Maddies in - so much so for hand luggage. Mrs D has a slightly smaller case.

But yes BA ground services at LHR were poor, and at AUH they were even worse - I wanted to strangle several outsourced staff for being absolutely useless when it came to a ticket change. So for tickets booked at BA.com in a fully flexible fare class, suddenly I have to calculate the fare difference given the lack of ability on their part; and then for audacity, because the person at the airport is an agent, I'm expected to pay them an agent fee to change a fully flexible business ticket (oh and a credit card fee). The word fiddle springs to mind. All in all, it took over an hour to make a ticket class change. I'm considering calling Guiness World Records for verification.

PostPosted: 02 Jan 2008, 12:29
by jimbob247
Interesting read.

I have only flow BA F once, LGW-DFW. For me the BA F product is far superior to VS UC, but maybe I was just lucky. The only area VS would win based on my flight was the Clubhouse.

PostPosted: 02 Jan 2008, 23:25
by VS075
Very interesting read thanks to both of you for the TR and the comparisons.

I'm with the others, VS do need to learn one or two tricks if they're marketing UCS in between BA Club World and FIRST.

PostPosted: 03 Jan 2008, 15:44
by jaguarpig
I am glad it was up to scratch in the air at least.I also drank a couple of glasses of the Meursault,wasn't over impressed with the Tattinger,the Lanson Noble Cuvee 99 in the CR was good though.

I had meant to photograph the canapes but i ate them as soon as they were presented to me.


Here are they are[:D]

PostPosted: 03 Jan 2008, 16:01
by HighFlyer
Originally posted by jaguarpig
I am glad it was up to scratch in the air at least.I also drank a couple of glasses of the Meursault,wasn't over impressed with the Tattinger,the Lanson Noble Cuvee 99 in the CR was good though.


... and we are waiting to hear all about it in your trip report [:D]

I had meant to photograph the canapes but i ate them as soon as they were presented to me.

Here are they are[:D]


Brilliant!! That's the ones. Any idea what that giant cupcake thingy was? I thought it was potato but my palate is appaling so it might not have been. They were yummy though.

Thanks,
Sarah

PostPosted: 03 Jan 2008, 16:25
by jaguarpig
Any idea what that giant cupcake thingy was?

I think it was a cheese soufflŽ type thingy[:D]

.. and we are waiting to hear all about it in your trip report

Just got to catch up on 2 weeks worth of work first[:0]
I can do the return one now though.

Sick as a dog[:$],slept all the way home[|)],ate zilch, drank sparkling highland spring.What a waste of a first class ticket[:(!]oh well[:D]

PostPosted: 03 Jan 2008, 17:07
by HighFlyer
Originally posted by jaguarpig
Sick as a dog[:$],slept all the way home[|)],ate zilch, drank sparkling highland spring.What a waste of a first class ticket[:(!]oh well[:D]


[:o] Oh that isnt good. Didnt eat anything dodgy did you?

I hope it is of some consolation to hear that FozzyO and I made good use of the port on board during our flight home [:D]

Thanks,
Sarah