V-Flyer

I made a booking yesterday and still to receive our e-ticket.

I rang this morning and spoke to someone in the call centre in India or wherever and she said it was sent yesterday and she will re-send it again now to my work address but still this hasnt been received.

Is this the norm?[?]

I also booked yesterday morning and haven't received my e-ticket yet so I guess they're just busy and dealing with a bit of a backlog. Has happened to to me once before and all turned out fine so it'll turn up soon for you.

I wouldn't worry yet, I have had etickets take a couple of weeks to receive before. One thing to check is that your work email filter isn't blocking it from coming through, I've known this happen on more than one occasion.

Neil

I booked a flight yesterday afternoon and received the, e-tickets late last night.

Have just called again to chase and all of a sudden it was there and then and received in my mailbox whilst on the phone!

Just as a matter of interest are all tel numbers put through to a call centre in India or wherever? You used to be able to talk to someone at Crawley?

I booked flights last Thursday 12th and still haven't received the eticket [:0]
On a positive note they haven't charged my credit card yet either.
I am hoping that this will coincide with the refund I am due on my original Y ticket that I cancelled. They advised that it can take upto 28 days to refund my card.

I was however able to login and manage our flights with the booking ref given so all is OK.

I just called FC and they advised that they are very busy and that if I haven't received an eticket by Friday to call then again.

Perhaps it's just a ploy to make more money on the 0844.. number [:?]

I confirmed my booking on Tuesday and had my e-ticket within 30 minutes!

I have had e-tickets take up to a month to come through, it seems a bit silly to me when other airlines are able to process everything in an instant.

I.E book the ticket on line, logout of the site, go to my email and the confirmation and eticket are sitting there, what does VS do differently than other airlines ?

we went to vegas end of feb and had to ring three times to get the eticket we got it a week before we went on our trip.but when we went to joberg in sept we booked just a week before we went got the eticket within 30mins so i guess the morale of this post is to book with a week to go.

I booked last Wednesday and the e-ticket turned up just 1 minute after the confirmation.

I think the difference between VS and other airlines is that VS dont have a fully integrated booking/ticketing system.

With the likes of BA and BD for example who use Amadeus, their system is totally automatic and requires no human intervention at their end.

I think the VS system requires a lot more manual inputting (although I could be wrong)

VS use a different ticketing system now to what they used a couple of years ago, as they used to be able to fax you your e-ticket which they can't now.

Regards

Oh, God! It reminds me of the time when I had to ring and ring and ring to get my e-tickets. At this stage most people were booking on-line as there was an on-line booking bonus not available to me. I had two flights booked and waited forever even though I was Gold. i later found out that they had been sent but had been rejected but no-one from Virgin contacted me about this. Eventually one booking got through but the other tickets had to be sent to me as paper tickets.

Recently I booked two flights in the Upper Class sale on two different dates. The e-tickets for the first flight had not come through at the time I booked the second one. I mentioned it to the simply terrific guy in the Premier Team who informed me they had sent it to [email protected] instead of eircom.net Once this was established I had both e-tickets within seconds [y]