V-Flyer

About a month ago, I got a call from VS to tell me about a change of (outbound)flight time. Only by about 15 mins, so not really a problem. A couple of weeks later, another call, to say that my inbound flight time has changed by 15 mins. The caller also said that a new itinerary would be issued - but this hasn't happened..

I could chase them, but is this necessary? Can anyone confirm that my original e-ticket is fine and does not need to be altered? I had a similar situation last year when a flight time was changed and I didn't get an updated itinerary then - I wouldn't be asking now, but for the fact that the member of staff said one would be issued.

I also am puzzled as to why they called my land line - several times, leaving messages - whenthey have my mobile number and have contacted me that way before....

Your original itinerary is fine for check in purposes. Also, you have the option of printing off a new itinerary from the VS Web site (under manage my booking) - however if you booked through an agent they will have to provide this for you.

Originally posted by slinky09
Your original itinerary is fine for check in purposes. Also, you have the option of printing off a new itinerary from the VS Web site (under manage my booking) - however if you booked through an agent they will have to provide this for you.

Thanks Slinky. After I wrote that message, I did check 'my booking' and that does reflect the altered times. I wouldn't even have questioned it, but for the fact that the woman at VS told me I'd get a new one!

I've been waiting for 2 months for a new e-mailed itinery that has apparently already been re-issued but not sent to me yet, this was because they spelt my surname wrong!