V-Flyer

Hi all,

Noticed my VS19 flight time has been changed, normally I wouldn't mind but this time it messes with my onward plan. I would hope VS would change me to another flight without charge, what is your experiences in this scenario??

Cheers,

quote:Originally posted by LiamRugby
Hi all,

Noticed my VS19 flight time has been changed, normally I wouldn't mind but this time it messes with my onward plan. I would hope VS would change me to another flight without charge, what is your experiences in this scenario??

Cheers,


What do you mean by another flight, as obviously VS only do 1 flight a day to SFO. Do you want to change to a different date, or move your flight to a different airline?

When has the flight time changed and to what ? I have a couple booked and they havent changed.

HG

its moved to 11am from 9ish. The same thing happened last year and it wasn't an issue but this time i messes with my plans, will need a date change, maybe even for the following week..

No - mine are both at 1130 and have been since I booked them in the spring.

Weird, mine was booked for 09:30 VS19 end of Jan and is now 11:00...

Best thing to do would be then to give FC a call, they will be able to tell you what they can and can't do for you.

quote:Originally posted by LiamRugby
Weird, mine was booked for 09:30 VS19 end of Jan and is now 11:00...


Oddly i too saw flights to sfo departing at 9.30am lhr for my december trip but recently changed them to dxb being on a G luckily, but have also noticed them now departing at 11.30 hmmm[:?]

alex

Just spoke to premier team who won't change for free as it's less than a 5 hour change.. oh well - I'll have to pay the 50 fee. Double whammy - no 747 and fee change (although a 11am departure does leave more time for Mojito's...)

Funny old thing 'aint it. If it was you wanting a change VS would slap a 50 charge without hesitation. The very least they can do is waiver the 50 fee, especially as this is probably only an 'admin' fee and as such would cost them peanuts anyway![V]

Regards,

NOC

quote:Originally posted by nowt ont clock

Funny old thing 'aint it. If it was you wanting a change VS would slap a 50 charge without hesitation. The very least they can do is waiver the 50 fee, especially as this is probably only an 'admin' fee and as such would cost them peanuts anyway![V]

Regards,

NOC


Indeed, I'd be tempted to call back and ask to speak to a manager. Funny old thing customer service and retaining people isn't it ...

quote:Originally posted by nowt ont clock

Funny old thing 'aint it. If it was you wanting a change VS would slap a 50 charge without hesitation. The very least they can do is waiver the 50 fee, especially as this is probably only an 'admin' fee and as such would cost them peanuts anyway![V]

Regards,

NOC


Indeed, I'd be tempted to call back and ask to speak to a manager. Funny old thing customer service and retaining people isn't it ...

quote:Originally posted by LiamRugby
Hi all,

Noticed my VS19 flight time has been changed, normally I wouldn't mind but this time it messes with my onward plan. I would hope VS would change me to another flight without charge, what is your experiences in this scenario??

Cheers,


it was mentioned in one of your previous threads that the SFO times had changed, and also to a 340-600 instead of the 744

http://www.v-flyer.com/forum/topic.asp?TOPIC_ID=30200