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PE upgrade price question

PostPosted: 14 Sep 2009, 10:43
by DarkAuror
Sorry for the vague title but wonder someone could give me an explanation.

Off to Las Vegas in February 2010 and had originally booked PE outbound (6th Feb) and Y inbound (13th Feb). Since the booking and with the current sale I wanted to upgrade to PE on the inbound sector.

I clicked on the upgrade button on my booking screen (for 190) and I get the following message;
'The upgrade you selected is no longer available.'

I ring reservations and an Indian chappie tells me that I can upgrade for 530!!!! So I declined the offer.[:0]

However if I do a dummy booking I can get a return for 813 which is is what I would be paying in total if I upgraded the inbound sector for 190.

So can anyone explain the discrepancy?[?]

ADDITIONAL: I also checked Expertflyer and it appeared the flight is wide open.

PostPosted: 14 Sep 2009, 11:14
by Neil
Did you book through VH or direct with VS?

PostPosted: 14 Sep 2009, 11:21
by DarkAuror
Direct with VS during the last sale back in July.

PostPosted: 14 Sep 2009, 11:41
by Neil
Hmmmmm, that doesn't make much sense. I suggest you probably call back again. I would call the FC Ag number, usually get UK based with that, and explain the situation, see what they say, it wouldn't surprise me if you get a totally different answer this time. Consistency isn't VS's best quality.

PostPosted: 14 Sep 2009, 11:43
by DarkAuror
quote:Originally posted by Neil
Hmmmmm, that doesn't make much sense. I suggest you probably call back again. I would call the FC Ag number, usually get UK based with that, and explain the situation, see what they say, it wouldn't surprise me if you get a totally different answer this time. Consistency isn't VS's best quality.


Hmmm was what I thought, I will try the Ag number. Thank you Neil.[y]

PostPosted: 14 Sep 2009, 11:44
by McMaddog
Perhaps there is only 1 K available and you have >1 PAX on the reservation? Although EF showing open wide open is strange if this was the case.

With FC Ag I have never gotten anyone other than India!

PostPosted: 14 Sep 2009, 11:59
by DarkAuror
Spoke to someone in the UK and McMaddog hinted at it.

There are no cheap non-flexible fares available at the moment, only flexible ones which since Saturday has gone up to 3,000+! The agent told me to keep trying or to try at LAS on the way back.