V-Flyer

Booked 5 upper class seats on a sale fare to Miami 2 days ago. I have booked the wrong date and NEED to fly the day before. I cant pay anymore and have been advised these seats are non flexible. Can anybody advise a way round this please.

Ouch! expensive mistake!

Have your flights been ticketed yet?

If not, technically I think you are still entitled to a refund with most fares if they have yet to be ticketed as I'm sure there is a 48hour cooling off period.

Regards

Ouch - the Z fare code is quite specific - 'Changes and refunds are not permitted at any time. '

If a heartfelt plea to the agent has failed, then how much is the cancellation fee?

Assuming there are sale seats on your preferred date, is cancelling and starting again an option? Z fares aren't my area of expertise, but I am sure someone will know how much the cancellation fee is.

Nick

No 24 hours regretfully...

I have changed Zs, but usually only 10mins after booking them, two days is something else and you can but plead however the t&c's are very specific.

Wel assuming it's a Z the fare rules say

quote:
BEFORE DEPARTURE OF THE OUTBOUND JOURNEY PRIOR TO
DEPARTURE OF THE ORIGINAL SCHEDULED FLIGHT - MAY
BE USED AS CREDIT TOWARDS THE PURCHASE OF A BU/BR
FARE TYPE AT A CHARGE OF GBP120 - REPRICE USING
CURRENT FARES.


So you might be able to change with a fee of 120 per pax assuming they have availability. Call the UC line.

Hmmm but BR (Business Restricted) might be a D so don't hold your breath.

quote:Originally posted by Decker
Wel assuming it's a Z the fare rules say

quote:
BEFORE DEPARTURE OF THE OUTBOUND JOURNEY PRIOR TO
DEPARTURE OF THE ORIGINAL SCHEDULED FLIGHT - MAY
BE USED AS CREDIT TOWARDS THE PURCHASE OF A BU/BR
FARE TYPE AT A CHARGE OF GBP120 - REPRICE USING
CURRENT FARES.


So you might be able to change with a fee of 120 per pax assuming they have availability. Call the UC line.

Hmmm but BR (Business Restricted) might be a D so don't hold your breath.


That will be a D or a R - strangely, Z sale fares are bookable with 21 days notice whereas R fares require 28 days notice (as an aside though not strictly relevant).

dpscrest - for what reason do you need to be there a day earlier? I hope not a cruise ship leaving port ...[:(]

Are air fares excluded from UK distance selling rules? If not, then you could argue you have a 7 day cooling off period.

Regards

http://www.opsi.gov.uk/si/si2000/20002334.htm 6.3

booked the seats in UC as a suprise for the MRS. Then I realised I did it a day too late as we are flying to MIA for his sisters wedding!!!Mrs has gone mental. VS have told me it will cost me 6k to change it about. I preying a supervisor realises it was a genuine mistake.

That is really unfortunately, hope you manage to sort it out. I would hope someone in VS sees this is one of those situations that rules should be put to one side for.

would it be cheaper to move the wedding date? On a serious note, you just have to be patient and keep trying in the hope you get thru to someone in VS with a bit of common sense.

quote:Originally posted by dpscrest
Booked 5 upper class seats on a sale fare to Miami 2 days ago. I have booked the wrong date and NEED to fly the day before. I cant pay anymore and have been advised these seats are non flexible. Can anybody advise a way round this please.


Assuming this was a telephone or internet transaction, you are protected by the UK distance selling laws, which provide for a 7 day cooling off period for goods or services sold.

A friend of mine quoted this to BA once whol was in a similar situation and they did eventually agree to a refund.

The link to the OFT website below might help with more info.

http://www.oft.gov.uk/advice_and_resour ... gulations/

Col

quote:Originally posted by sickbag
....On a serious note, you just have to be patient and keep trying in the hope you get thru to someone in VS with a bit of common sense.


I don't think common sense has got anything to do with it. What dpscrest is looking for is a someone with enough compassion and/or authority to break the rules.

Unless the distance selling regs can be used. If he is determined to go to the wedding, and wants to change the tickets, he is asking VS to forego 6,000 in change fees at a time when the company isn't exactly awash with money.

Whilst I have every sympathy for dpscrest, and think it would be excellent customer PR if they did this; because they aren't really losing any money, they are just altering the date on some tickets. It is still a big ask.

Nick

Great news _ I found two people at VS with compassion who accepted the error and changed it for a small fee. Well done VS!!! They didnt need to do it but they did..Thanks

quote:Originally posted by dpscrest
Great news _ I found two people at VS with compassion who accepted the error and changed it for a small fee. Well done VS!!! They didnt need to do it but they did..Thanks


Nice one! So are you out of the dog house now?

quote:Originally posted by Tinkerbelle
quote:Originally posted by dpscrest
Great news _ I found two people at VS with compassion who accepted the error and changed it for a small fee. Well done VS!!! They didnt need to do it but they did..Thanks


Nice one! So are you out of the dog house now?


Congratulations [y]

Good news!

Great result - well done VS. [y][y]

Nick

quote:Originally posted by kingcole1974

Assuming this was a telephone or internet transaction, you are protected by the UK distance selling laws, which provide for a 7 day cooling off period for goods or services sold.



Ermm no that's what the link above was about - Airline tickets aren't covered. Your friend got a result but not because of that legislation.

Great result and well done VS for understanding the meaning of customer service. Hope you send them a big thank you letter as it may help someone else in your situation in the future! Enjoy the wedding.

Great news for you, hope you are out of the dog house now!

What a result![y]

That's excellent news and great customer service. I agree a thank you letter would be a nice gesture.