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New redress policy

PostPosted: 05 Nov 2009, 17:23
by Bill S
Virgin seem to have just added a redress policy to their website.

Those that have experienced the problems of having the same name as someone on the Watch List will really welcome the change.

You can now have your DHS TRIP number recorded and will then be able to use OLCI.

PostPosted: 05 Nov 2009, 17:47
by tontybear
Recived an email from UA with somthing similar in it last week

US Pax now need to ensure that ticket names match those on the ID as well even for domestic flights