Expenses for PAX stranded overseas
Posted: 19 Apr 2010, 18:11Just had this through from VS to clarify the situation on people who are away from their home country.
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Stranded passengers overseas
We will reimburse hotel accommodation at 3 star rating or less for all non-resident passengers stranded overseas. Passengers wishing to stay in their existing accommodation, which may be of a higher rating, should be made aware the full cost may not be reimbursed.
Our airport staff will endeavour to provide hotel accommodation for the following:
· Special assistance passengers (pre-notified to us before the flight disruption and noted in your booking)
· Unaccompanied minors
· Vulnerable and/or elderly passengers
Due to the extensive disruption and the availability of rooms and resources it is impractical for us to arrange accommodation for anyone else therefore, all other non resident passengers should make their own arrangements and if they wish to claim reimbursement of reasonable expenses (basic meals and accommodation only) they should send all receipts to:
Virgin Atlantic Customer Relations
PO Box 747
Dunstable
LU6 9AH
We will NOT reimburse any of the following:
· Unreceipted expenses
· Hotels over a 3 star rating (or local equivalent – in some destinations 4 star accommodation may be available for a similar cost to 3 star please seek advice from our local airport staff)
· Alcohol / room service / entertainment
· Meals and refreshments not appropriate to the length of delay or time of day
· Any other non-essential purchases.
Virgin Atlantic will not be responsible for the cost or provision of hotel accommodation or meals for passengers who are resident in the country they are departing from. These passengers should return back to their homes and rebook to the next available flight or cancel their booking and receive a full refund.
********************
Stranded passengers overseas
We will reimburse hotel accommodation at 3 star rating or less for all non-resident passengers stranded overseas. Passengers wishing to stay in their existing accommodation, which may be of a higher rating, should be made aware the full cost may not be reimbursed.
Our airport staff will endeavour to provide hotel accommodation for the following:
· Special assistance passengers (pre-notified to us before the flight disruption and noted in your booking)
· Unaccompanied minors
· Vulnerable and/or elderly passengers
Due to the extensive disruption and the availability of rooms and resources it is impractical for us to arrange accommodation for anyone else therefore, all other non resident passengers should make their own arrangements and if they wish to claim reimbursement of reasonable expenses (basic meals and accommodation only) they should send all receipts to:
Virgin Atlantic Customer Relations
PO Box 747
Dunstable
LU6 9AH
We will NOT reimburse any of the following:
· Unreceipted expenses
· Hotels over a 3 star rating (or local equivalent – in some destinations 4 star accommodation may be available for a similar cost to 3 star please seek advice from our local airport staff)
· Alcohol / room service / entertainment
· Meals and refreshments not appropriate to the length of delay or time of day
· Any other non-essential purchases.
Virgin Atlantic will not be responsible for the cost or provision of hotel accommodation or meals for passengers who are resident in the country they are departing from. These passengers should return back to their homes and rebook to the next available flight or cancel their booking and receive a full refund.