V-Flyer

Just returned from MCO this morning, and had a superb experience of what CC can be like, I didn't get a Hero's form, but wish to ensure her level of extra thought and service gets a specific mention. Best way for doing this?
I will expand on exactly what in TR eventually.

Shame the whole experience was let down by MAN ground crew on out/in bound and the food as always. Again details to follow.

nh

NH,

I wouldn't mind knowing either. The crew in UC were so good that I sent a note to VS customer services via the website on Sunday am while I was still at Revivals....

M

I did this a while back just using a letter to Customer Relations. It did get read because not only did I get a response, whilst my letter only referred to "the cabin crew in the Premium cabin" the response made specific reference to the first names of the two crew members.

Paul

I can't find any reference to Heroes on the VS website any more. n(

According to this page on the website, post flight compliments should be emailed to Customer Relations.

I can't say that this news fills me with confidence that the compliments will be passed to the right people, but Paul's post above gives me some hope.

Nick

Nottingham Nick wrote:.

I can't say that this news fills me with confidence that the compliments will be passed to the right people, but Paul's post above gives me some hope.

Nick

Rereading my original TR (hey, it's a slow day in the office) reveals that I didn't send a letter, and instead followed the email approach. As I say though, I did get a letter in return, and that letter had a couple of touches that made me think it wasn't completely boiler plate.

But it was 3 years ago so "the process" may have changed.

Nottingham Nick wrote:I can't find any reference to Heroes on the VS website any more. n(
Nick

Yep, me neither, hence this. Maybe they don't beleive in positives and need all the resources for the negative correspondence... :w
Given its a CC that deserves praise and not just a food compliment B) , I'll try the Customer services route, with big bold typing, names, flight no. etc. and hope some form of recognition gets through..

NH

We had a very good experience in January and wrote to Steve Ridgway - the Chief Exec at Virgin Atlantic. Got a very nice reply from one of his assistants explaining that he cannot reply in person to all of the letters, but the reply did mention the names of the cabin crew we had highlighted and said my letter would be passed to their manager. I felt there was more chance of them getting recognition if it went to the Chief Exec!

I sent it to:

Mr Steve Ridgway,
Chief Executive,
Virgin Atlantic Airways,
Crawley Business Quarter,
Manor Royal,
RH10 9NU.

Hope this helps. Flying again on Sunday and hoping for good service again!

An interesting thread; had quite the best check-in experience ever at Sydney on Saturday from the VS staff and the CC in PE on the VS201 were superb too, with one person really standing out.....fully intend contacting Virgin with their names,hope the line managers of those involved get to read my comments.