V-Flyer

Why is it I keep getting the sorry page online once I find a flight is there a problem with the site or do we have to ring them now as a matter of course.

I brought this up a while ago on this forum but no one could answer me, its really annoying as it appears you can no longer spend miles online you have to call.

It's been broken a couple of months - there's seems no end to VS Web site problems ...

So yes, you'll have to call, which is majorly annoying especially for people who don't get access to the premier service team. I'd use the call back facility (if that still works!).

What I've found is that if I search for dates that are unavailable and then try to select alternative, available, ones through the calendar grid the next page will be the 'sorry page'. If, however, I then restart and use dates that I know are available it will go through to the booking page. Worked for my booking to SF in the autumn and whilst looking for NY early next year over the weekend.

Thanks for that daharris... that method does work! I hate being on the phone, let alone holding on the phone so anything that can allow me to book online is great!

Nah still no joy for me

The Dharris method worked for me yesterday, no problems at all.

Egg why not use the online chat if that comes up?

Jilly

why not use the online chat if that comes up?

I have used the online chat a couple of times, but IMHO they don't know much more than most of the people who use this forum. Also, they can't actually make a booking for you.

Cheers

Martin

Martin wrote:
I have used the online chat a couple of times, but IMHO they don't know much more than most of the people who use this forum. Also, they can't actually make a booking for you.

Cheers

Martin

That's interesting, never used it myself as I've always found what I wanted but assumed (wrongly) they could make a booking either there and then or calling you.

Could they tell Egg which dates are available though as he can't seem to find them online?

Jilly

If I try a miles booking in Chrome, I get the sorry page. If I do it in Firefox it works fine. ?|

Jilly said: Could they tell Egg which dates are available though as he can't seem to find them online?

I think the online chat people may be able to check dates/availability, but perhaps someone else can confirm.

When I last had website problems - the site kept saying the flight I had selected was no longer available, I ended up calling the FC Au hotline to book the flights.

Cheers

Martin

Gee it sucks no luck on any computer, just two Gs to LAX or SFO or LAS or even the big apple is all I want first or second week June.

easygoingeezer wrote:Gee it sucks no luck on any computer, just two Gs to LAX or SFO or LAS or even the big apple is all I want first or second week June.

Egg you're a bit early, you can only book outward and return up until 6 June at the moment. Having said that I can find flights in Upper to NYC with no problems.

Jilly

Like Jilly has said, you are a bit early at the minute EGG. Whilst seats are starting to be released now for your dates, reward seats do quite often take a few days before they start to show up, so your issue is more likely that there aren't any seats available yet, rather than a problem with the site.

Either keep checking or just give UC reservations a quick call and they will be able to check for you.

yes I use the same method as above - use the chooser to find what dates are available that suit you, then make a note of the specific dates you want, and do a new search in a new window for those specific dates. it works - you can go all the way through with the booking.

and yes, maybe this is a problem with Chrome more than other browsers - shame as its my default browser now, its SO fast...

On the VS website right now:

We are experiencing some issues with availability on Redemption bookings. Before you 'Buy Miles' please check with your Flying Club helpline, particularly for availability on the following routes:

London - New York (Newark) - London
London - New York (JFK) - London
London - Los Angeles - London
London - Lagos - London

McMaddog wrote:On the VS website right now:

We are experiencing some issues with availability on Redemption bookings. Before you 'Buy Miles' please check with your Flying Club helpline, particularly for availability on the following routes:

London - New York (Newark) - London
London - New York (JFK) - London
London - Los Angeles - London
London - Lagos - London

Thats been there for a good few months now. I noticed it when I was thinking about buying some miles during the 15% bonus period but was too slow. heres hoping thers another offer soon !

tontybear wrote:Thats been there for a good few months now.

Perhaps they're just very slow at fixing problems!

Thanks for all your help guys n gals, just managed to get two Gs to LAX on 7th June, I is well appy now lol. oo)

Just need to wait a couple of weeks and work out how to get get home and from where.