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K Fare cancellation

PostPosted: 21 Jul 2010, 19:05
by Pianofunk
It is looking increasingly likely that, due to ill health my travel companion will have to cancel our PE M+M K fare in August to LAS

I will still be flying

However, I have checked our e-ticket and can find nothing on it pertaining to cancellation, should the condition worsen

Any advice appreciated

Thanks
Rich

Re: K Fare cancellation

PostPosted: 21 Jul 2010, 19:15
by tontybear
Oh dear. I do hope your companion gets well soon

The main fare conditions for K are here

Unfortunatly K tickets are not refundaable (other than the taxes) but some changes e.g. a date are possible (for a fee)

Hopefully your friend has travel insurance to cover the rest of the ticket costs if they ultimatly unable to makr the trip.

Re: K Fare cancellation

PostPosted: 21 Jul 2010, 19:19
by Pianofunk
Thanks tb ... yes, we are covered by insurance

Thank you for your good wishes too

Rich :)

Re: K Fare cancellation

PostPosted: 22 Jul 2010, 09:40
by eejp1007
On non-refundable tickets the fuel surcharge is now also non-refundable.
This means that an economy ticket will usually only get about GBP90 of tax back (less if your travel agent charges an admin fee to do it)

Re: K Fare cancellation

PostPosted: 22 Jul 2010, 09:46
by McMaddog
From the VS website:
4.3.2 Miles Plus Money changes and upgrades

a) Tickets are non refundable. However changes may be possible at applicable charges. Date changes can be made at a charge of GBP50 per ticket per change for changes in the UK, US$75 for changes in the US or local currency equivalent of US$75 for changes in any other region. The original booked class must be available and maximum/minimum stay requirements must be adhered to.

Re: K Fare cancellation

PostPosted: 22 Jul 2010, 13:59
by honey lamb
There have been instances documented on here about non-refundable tickets being refunded by VS in light of serious illness. It may well be worth checking with VS directly

Re: K Fare cancellation

PostPosted: 22 Jul 2010, 14:53
by eejp1007
Change and cancellation fees are:
"WAIVED FOR ILLNESS OR DEATH OF PASSENGER OR FAMILY MEMBER."
From VS's own fare rules.

You will need documentation to this effect.

Re: K Fare cancellation

PostPosted: 22 Jul 2010, 18:25
by Pianofunk
Thank you, all for your (as ever) valued input y)