V-Flyer

The Swansea Centre will be taking over from the off-shore contact centre, so eventually all VS Contact Centres will be UK-based.

It was officially opened yesterday, and here's a lovely link to the BBC News article, with attached video report!

http://www.bbc.co.uk/news/uk-wales-11878401

Tidy !

At last some really good news out of Virgin.

All the best to the new staff there - looks like they're getting a baptism of fire with this weather - both for calls and getting in to work!

Crackin'!

Bill S wrote:At last some really good news out of Virgin.

All the best to the new staff there - looks like they're getting a baptism of fire with this weather - both for calls and getting in to work!

Quickest way to learn, into the deep end...

No doubts there'll be complaints about show slow they were etc. etc.

Hopefully the teams have got the appropriate discretion to resolve most problems first time.

Darren Wheeler wrote:

Bill S wrote:At last some really good news out of Virgin.

All the best to the new staff there - looks like they're getting a baptism of fire with this weather - both for calls and getting in to work!

Quickest way to learn, into the deep end...

No doubts there'll be complaints about show slow they were etc. etc.

Hopefully the teams have got the appropriate discretion to resolve most problems first time.

Only if they're not hampered by targets v( , too many of these call centres are obsessed with the no. of calls taken in an hour than actually spending the time to resolve the customer call first time.

Fablas !