V-Flyer

Hi guys

Anyone know what the SLA is for VS to reply to a complaint?

I wrote a letter in mid-December - had an email on 18/1 saying

"Thank you for taking the time to write to us with your feedback.

I've passed your letter to our Executive office and they'll get back to you just as soon as they can.

Thank you for your patience while waiting for our reply."

But have had nothing since (I did email the person a few days ago but heard nothing).

Really not impressed with VS, beginning to think after my recent experiences plus this lack of customer care, whether I ever want to give them any more business in the future..

thanks

I wonder if they have a backlog due to disruption in Dec for UK snow, plus more recent disruption due USA snow.

I'd imagine they are, erm, snowed under with emails/letters.

Doesn't necessarily help, I guess, but might explain the delay?

Good point and good pun!
Snow joke

don't forget that you may have posted your letter in mid december but that does not mean they received it then - there was all sorts of disruption to snail mail and with christmas / new year added in too ...

Andy it is frustrating but would say "hang in there". I sent a complaint in last November and got a response within 28 days (obviously before the snow issues!) but the quality of the complaint response was excellent, best ive seen.

Hope you do get a response soon!!

Luke