Page 1 of 1
better to no show than re-book

Posted:
19 Mar 2011, 00:08
by JCBR
I needed to change a booking yesteday but I do not yet know what date I want. To change is GBP90 but then if I change later to a date I actually want is another GBP90.
If I just no-show it costs me GBP140 so oddly no-show is better for me even though it deprives VS from re-selling the seat I knwo I will not use.
Re: better to no show than re-book

Posted:
19 Mar 2011, 00:15
by tontybear
where does the £ 140 come from?
Re: better to no show than re-book

Posted:
19 Mar 2011, 00:31
by JCBR
The fee to re-activate a no-show ticket. The vale of the ticket is intact to use later
Re: better to no show than re-book

Posted:
19 Mar 2011, 04:03
by seany
I never knew that you could re-book a no show, let alone for such a cheap price, does that apply to all fares?

Re: better to no show than re-book

Posted:
19 Mar 2011, 09:15
by Nottingham Nick
I have never heard of this. I assumed if you were a no show, you lost out.
I have had a quick scan of the T&C, but can't find reference to it. Anyone know where it is in the vast T&C?
Nick
Re: better to no show than re-book

Posted:
19 Mar 2011, 10:08
by Darren Wheeler
That's my understanding too.
No show = Loss of ticket.
Any rebooking is at the current fare price.
Re: better to no show than re-book

Posted:
19 Mar 2011, 13:22
by JCBR
I also always thought that no-show meant you lost the ticket.
Last year I got my dates mixed up and went the wrong day for a flight from HKG. They told me I needed to pay the no-show fee and I could use the ticket within 12 months.
This is what they told me on Thursday this week for another flight. Just to check I called back and spoke to a different agent who surprisingly told me exactly the same. Must be used within the ticket validity - 12 months - and pay the no-show fee.
This is an 'S' ticket and I don't know that it applies to all classes. It is daft because it deprives them of the chance to sell the ticket to someone else who will turn up. They know I am not coming because I told them in advance I would no-show. The agent said that as they factory in a number of no-shows per flight which is why they over sell.
Yes you do have to re-book at the current price. In practice what that means is you are using the monetary value of the ticket. If the fight costs more you pay the extra. If it costs less you do ot get a refund. seems fair to me.
Re: better to no show than re-book

Posted:
19 Mar 2011, 17:14
by seany
Hmmm, well if that is indeed true that is very useful information! I have a flight at the end of April that I was going to change for the £90, but I too don't have a date in mind. I'll see if VS give me the same answer they gave you.
Re: better to no show than re-book

Posted:
19 Mar 2011, 17:16
by BuddingPilot
I just tried to check what "S" class ticket was and the link on the fare codes page is broken
the-toolbox/the-toolbox/fare-codes?code=SGives an error
Re: better to no show than re-book

Posted:
19 Mar 2011, 17:41
by Hamster
BuddingPilot wrote:I just tried to check what "S" class ticket was and the link on the fare codes page is broken
the-toolbox/the-toolbox/fare-codes?code=S
Gives an error
Does this work?
the-toolbox/fare-codes?code=SFor some reason you have "the toolbox" in the URL twice.
Re: better to no show than re-book

Posted:
19 Mar 2011, 17:51
by tontybear
Just to clarify
Did you tell VS in advance that you wern't going to fly or tell them afterwards?
I can see them allowing a rebooking if the former but I would have though that with the latter the raction to be 'tough'
Re: better to no show than re-book

Posted:
21 Mar 2011, 17:19
by JCBR
I told them in advance but it did not count. The agent said I either had to change the dates or leave the booking active and no-show. They cannot cope with the concept of a no-show in advance ! (technically it would not be a no-show I suppose but anyway they didn't have an option for that).
As I mentioned I no-shoed for a flight HKG-LHR last year and re-activaytd that without any problem.
You used to be able to suspend a ticket even after booking when you did not know your dates but they said you could no longer do that (guess that is too close to being a full fare flex) so now the option is date change or no-show.