V-Flyer

I just tried to claim some missing miles, as one always has to do if you upgrage your ticket with miles. The auto-response email (below) told me about a couple of new features on the FC website. One already implemented and one "...will be available to members with an online account soon"

That's good news, except the the 'new "Claim missing miles in an instant function" 'does not appear to exist in my FC account. ?|

I still see the old "CLAIM VIRGIN ATLANTIC MILES" header that has been around for ages.

Has anyone else seen the new "in an instant" function?

Any ideas when the interactive tier points page is coming?

Thanks

Martin

Thank you for contacting Virgin Atlantic Flying Club. If your enquiry is of an urgent nature or you are travelling within the next 72 hours, then please call our Contact Centre (numbers below)

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AVAILABLE NOW - CLAIM MISSING MILES IN AN INSTANT

Now you are able to go to your Flying Club online account, head to the 'Manage Your Account' section and under 'Claim Missing Miles' you'll find our new "Claim missing miles in an instant function".

As the name suggests, this allows you to automatically claim any flown Virgin Atlantic miles that are missing from your account. After a successful claim, you'll then be able to view the transactions on your online statement immediately.

All you'll need to be able to use this new function in an online account, your flight details and your Virgin Atlantic Booking Reference.

We'll then validate your claim, update your account and you display your new mileage balance - all in an instant.

TIER POINT CALCULATOR
To make it easier for you to know how close you are to renewing your Flying Club status or moving towards a tier upgrade, we'll be introducing a new 'Your Tier Points' page.

The page's interactive display allows you to see exactly how many tier points you've earned to date, and how many more you'll require to achieve an upgrade into a higher Flying Club tier.

This should make it much easier for you to keep up to date and to plan your travel to maximise your tier status and the benefits you can get from your membership.

This new feature will be available to members with an online account soon. To stay up to date, keep a close eye on http://www.virgin-atlantic.com/