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Should I expect a response to a compliment sent to VS custom
Posted:
18 May 2011, 15:03by Concorde RIP
Sent through an email to customer relations, praising a specific crew in a specific cabin on a specific flight/date.
Aside from the automated response, I've had no acknoledgement of that email...ok, it was 20 or so days ago, and not the 28 quoted but...
What is other V-Flyer's experience, would a response typically be sent on something like this?
Or, do they just respond to complaints!!!!!!
Re: Should I expect a response to a complement sent to VS cu
Posted:
18 May 2011, 15:09by Darren Wheeler
I've always had a reply to compliments and they seem to be personal replies too rather than templates
Re: Should I expect a response to a complement sent to VS cu
Posted:
18 May 2011, 15:27by tontybear
Ditto what darren said.
I have always had a personal ' thank you' email to 'praise' emails
Re: Should I expect a response to a complement sent to VS cu
Posted:
18 May 2011, 15:34by northernhenry
I've had a classic response:
Similar type letter of praise aimed at specific person/ date etc...
No response, but randomly had some miles added to FC account, for them to be removed day after....
Automated assumption it was a complaint and a quick miles bung to keep me happy..! I'll never know?
NH
Re: Should I expect a response to a compliment sent to VS cu
Posted:
18 May 2011, 16:04by honey lamb
Wot Darren said
Re: Should I expect a response to a compliment sent to VS cu
Posted:
19 May 2011, 07:33by Mrs Rae
I'm another that agrees with Darren.
xx
Re: Should I expect a response to a compliment sent to VS cu
Posted:
19 May 2011, 09:58by Concorde RIP
Ok - pretty conclusive then
I'll wait and see...
Re: Should I expect a response to a compliment sent to VS cu
Posted:
20 May 2011, 05:55by catsilversword
Another ditto Darren here too....