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e tickets

PostPosted: 10 Jul 2011, 16:10
by carmyster2006
Hi everyone im due to fly on the 18th july to orlando family holiday .I have recieved the e tickets but my surname is spelt wrong by one letter , been in touch with ocean florida who we booked through and they have sorted it but not sent a new e ticket as they have said it will be fine ?My surname is correct on the on line booking but im worried i will arrive at the airport and have problems. ?|

Re: e tickets

PostPosted: 10 Jul 2011, 16:41
by Darren Wheeler
If your surname doesn't match your passport, you won't be able to board.

I'd get back on to Ocean Florida and get them to resend the e-ticket to you. Better done now than later.

Re: e tickets

PostPosted: 10 Jul 2011, 19:34
by carmyster2006
Hi passport and booking are the same just e ticket is different. :)

Re: e tickets

PostPosted: 11 Jul 2011, 12:48
by CHill710
carmyster2006 wrote:Hi passport and booking are the same just e ticket is different. :)


i would get in touch and ask for them to re-send the e-ticket as this is the bit that needs to match your passport.
if the airline don't have the correct name/spelling then they cant send information to the states to match your passport and ESTA and so will not be able to let you board.

Re: e tickets

PostPosted: 11 Jul 2011, 17:18
by Darren Wheeler
CHill710 wrote:
carmyster2006 wrote:Hi passport and booking are the same just e ticket is different. :)


i would get in touch and ask for them to re-send the e-ticket as this is the bit that needs to match your passport.
if the airline don't have the correct name/spelling then they cant send information to the states to match your passport and ESTA and so will not be able to let you board.


Agreed. Someone has made an error inputting the details for the e-ticket and that needs sorting ASAP.