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Cannot get in contact with Virgin on any number
Posted:
18 Jul 2011, 03:09by manymiles
Trying to contact Virgin from California, started before 6pm local time and just given up after more than an hour.
Tried all the numbers I can find, UC direct to UK, Gold 1-800 line in the US etc.
No answer on anything!!!
Soooo frustrating.
I need to make a change to my flight tomorrow.
Re: Cannot get in contact with Virgin on any number
Posted:
18 Jul 2011, 07:27by slinky09
Is VS a 24x7 operation? 6 pm in CA is 2 am in London ... perhaps try earlier?
Re: Cannot get in contact with Virgin on any number
Posted:
18 Jul 2011, 08:01by Luke085
Unfortunately I think you'll just have to keep holding. It seems virgin are severely understaffed at present leading to massive wait times!
Re: Cannot get in contact with Virgin on any number
Posted:
18 Jul 2011, 09:07by mitchja
The VS call center is now indeed open 24/7.
Re: Cannot get in contact with Virgin on any number
Posted:
18 Jul 2011, 10:07by BuddingPilot
I tried calling the Upper class line from Vegas a few weeks ago on the US 800 number - took 15 minutes to get through to someone, 2 minutes for them to check that availability for my change of dates was available (which I already had done on the website) and then I was on hold for another 15 minutes whilst they calculated how much it would cost which ended up as just the $50 change fee.
Very frustrating
Re: Cannot get in contact with Virgin on any number
Posted:
18 Jul 2011, 10:47by Martin
I called on Saturday morning UK time to make a new booking and got through to the premier team in 2 mins and was all sorted quite quickly, so I guess - as they say in the US - your milage may vary.
I have huge sympathy for those who can't get through. I was stuck in New York in that situation when the volcanic ash cloud caused chaos last year. I had several 2-3 hour waits trying to get it sorted.
Re: Cannot get in contact with Virgin on any number
Posted:
18 Jul 2011, 22:12by PilotWolf
Called last week without a problem - both times through (to Cardiff) in a couple of minutes via the 1 800 number.
W.
Re: Cannot get in contact with Virgin on any number
Posted:
18 Jul 2011, 23:00by DragonLady
PilotWolf wrote:Called last week without a problem - both times through (to Cardiff) in a couple of minutes via the 1 800 number.
W.
It's not Cardiff, it's Swansea 8D . Big difference (trust me ).
DL
Re: Cannot get in contact with Virgin on any number
Posted:
19 Jul 2011, 00:03by honey lamb
DragonLady wrote:PilotWolf wrote:Called last week without a problem - both times through (to Cardiff) in a couple of minutes via the 1 800 number.
W.
It's not Cardiff, it's Swansea 8D . Big difference (trust me ).
DL
y) y) y)
Re: Cannot get in contact with Virgin on any number
Posted:
19 Jul 2011, 09:49by PilotWolf
It's all Wales
or are the sheep different there?
W.
Re: Cannot get in contact with Virgin on any number
Posted:
19 Jul 2011, 21:23by Roxy-Popsy
LOL
R-P
Re: Cannot get in contact with Virgin on any number
Posted:
19 Jul 2011, 23:50by tontybear
DragonLady wrote:PilotWolf wrote:Called last week without a problem - both times through (to Cardiff) in a couple of minutes via the 1 800 number.
W.
It's not Cardiff, it's Swansea 8D . Big difference (trust me ).
DL
Yes you can go to Joe's for an ice cream Swansea for a start.
Re: Cannot get in contact with Virgin on any number
Posted:
20 Jul 2011, 00:15by DragonLady
tontybear wrote:DragonLady wrote:PilotWolf wrote:Called last week without a problem - both times through (to Cardiff) in a couple of minutes via the 1 800 number.
W.
It's not Cardiff, it's Swansea 8D . Big difference (trust me ).
DL
Yes you can go to Joe's for an ice cream Swansea for a start.
Joe's ice cream ...ahhh.....
