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Prebooking extra legroom seats when holiday booked via T/O

PostPosted: 25 Jul 2011, 21:52
by gorran
Evening all,

We booked our holiday to Barbados via a T/O (obviously encompassing Virgin flights) - I called Virgin today to request children's meals (as I had very helpfully read on here it was advisable to do). The gentleman in C/S I spoke with asked me if I had considered booking extra legroom seats - I said yes, but thought these could only be bought at CI (we were planning to do TCI to enable us a decent chance of getting extra legroom) - he said no, he could book them there and then. So I've gone ahead and done this, paid £240 for both legs of the journey (there are 4 of us).

Now however I'm concerned that these seats won't materialise after all, having read that there is absolutely no way a customer who did not book direct with VA, can prebook extra legroom seats any farther than 72 hours in advance.

Cany anyone shed any light please

Re: Prebooking extra legroom seats when holiday booked via T

PostPosted: 26 Jul 2011, 07:38
by Neil
If Virgin have taken payment from you for the extra legroom seats, then you will get extra legroom seats. I'm not sure how it works, but why not phone back and ask Virgin to email you something, like a ereceipt or some sort of confirmation in case you have any issues at the airport (which I'm sure you won't have).

Re: Prebooking extra legroom seats when holiday booked via T

PostPosted: 26 Jul 2011, 18:06
by gorran
Thanks Neil. I was advised I'd receive a confirmation email, but it is yet to appear...I have however called C/S and two separate agents have advised that our extra legroom seats have been booked and payment taken, also that I'd get a conf. email within the next 24hrs...So, we'll see!