V-Flyer

Flying out to LA on 1/10/11 on an S PE and back UCS on 7/10/11. I've asked FC if I can upgrade the outbound leg to UCS, and was told nothing available but check the web site for availability day-to-day.

I've checked 2 days running, and there is availability of miles upper class tickets both ways, but they continue to tell me on the phone that there are no miles seats available. What's going on??? ?|

Phone them again, get email of person you're speaking to, and send them a screen print of the website showing you availability?

I assume you've mentioned this to them - what is there responses?

I guess you could also ask whether you and the call centre people are looking at different systems, and suggest they might be out of synch?

I think if you can prove availability being offered to you online, they would have a hard job not doing the upgrade for you - ask to speak to a supervisor, maybe...

All I can think of right now!

Good luck.

Ah, answered my own question; I'm travelling with a colleague and the booking ref covers the two of us, so the system, when I enquire by phone, is by default looking for 2 seats and of course I only want one ): .

Just spoke to a third person at the FC and they spotted this and sorted out a 20K mile upgrade for UC on the outbound leg. Job done y)

And so, a happy ending - excellent!

I tried to do this as well but my tickets were k class, so they wanted Loads of £'s as well as the miles

I'm glad you got your upgrade though.

Katie