V-Flyer

just tried OLCI within 10 mins of opening for tomorrows VS28 and got this

Unfortunately, we are unable to check you in online at the moment. Please check in at the airport as usual.


I had 'reserved' 77K (yes yes I know its not guaranteed) and cant see how i could have been bumped within a short time of OLCI opening

the thing is I only carry hand luggage and don't want to p*** around checking in........

sounds like a usual VS OLCI glitch which crops up regularly

Try it again in half an hour or so.

currently 25 mins into a call to CS.
it appears my VS Amex didnt clear a payment -even though I could choose my seat AND another flight booked at the same time went through fine.

been on hold for ages while 'its sorted'..............

unbelievably they are now saying that the payment was declined (though I never got any emails) and my ticket HASNT been changed even though it shows as changed on the website !!! its taken an hour of arguing as they want to charge me $2100 because I havent changed it YET another flight booked at the same time on the same card has been confirmed ....

last advice was 'go to the airport and they will sort it out !!!'

now waiting a call back

Can't offer any advice but just wanted to express my sympathies and to wish you Good Luck ! :0

flabound wrote:unbelievably they are now saying that the payment was declined (though I never got any emails) and my ticket HASNT been changed even though it shows as changed on the website !!! its taken an hour of arguing as they want to charge me $2100 because I havent changed it YET another flight booked at the same time on the same card has been confirmed ....

last advice was 'go to the airport and they will sort it out !!!'

now waiting a call back

Don't fall for the go to the airport and they will sort it routine!

Also if they say they have made a note on the booking that ground staff will be able read don't believe a word of it

Finally gets the names of all the staff you speak to so you can mention them when all goes wrong.

Sorry to hear of your plight

I agree with the others who say get it sorted now and don't fall for the "Go to the airport" routine as that will inevitably lead you paying mega bucks

buns

Oh dear... Sounds familiar with our UC flights to SFO. Although we spotted it earlier (the day after purchase), could access the booking online, choose seats, enter passenger info, but the e-ticket hadn't been sent.

Had purchased 2 tickets at the same time, one had been ticketed one hadn't.

Phoned up to be told the agent hadn't entered the cvc code into one of the bookings, didn't have card with me at the time so said I would phone back later.
Phoned back and whilst explaining to the agent the story was bluntly told that the card had been declined, wasn't their fault, she just wasn't listening to the fact that the original agent hadn't entered all the details. Anyway, she entered ALL the details and I was very quickly issued with an e-ticket.

It's shocking that their system would leave this for a shock when arriving at the airport.

thanks all. the update is.....after over an hour of the girl sayinh she couldnt do ANYTHING (and me getting angrier and angrier) she said -I will call you back...which she did 30 mins later and having spoken to ticketing she had sorted it out all for the original fee of $400 . and i could check in....................


which I tried this morning
No luck
so another call to CS and 'its not sorted.....

so now I am hanging on AGAIN !!!!!!!!.............................................

Oh dear! You have my very real sympathies...

I had an infuriating experience with VS a while back to do with a cancellation - long story - but the thing is, the attitude that it was my fault, and that it was I that had to do all the work.

Not a hint of taking the entire issue on-board and owning it through to a conclusion - err, customer service.

Have you suggested that as you are getting angry, and various people have "tried" to sort it out so it might be best to talk with a supervisor?

concorde -the lady last night was the secxond perosn and the supervisor....not got that far this am...still holding !!!!!!!!

Flabound

You know we are all with you on this one - glad that you got the first bit sorted

buns

thanks Buns.
so now I am told the ticket will be issued within the hour and i will be able to check in....you know I wont get the bubble now!!!

interestingly last night I was told the credit card being declined was my fault and that i hadnt replied to an email. today i get 'there was an error entering the card originally and you wouldnt have got the emails because they were never sent ' !!!!!!!!!!!!

so just waiting for the ticket now .

and the ticket arrived at 0830 ,and I check in ...and get 82E ....very not happy

Sounds like a right mess -- sorry to hear this.
Hope you get lucky at the airport and get a better seat.

Sorry to hear Flabound! Terrible service, showing that when there's a problem the communication simply falls down!

Fingers crossed bubble seats become available at the airport!

What an nightmare - hope all works out and do put in an email to Customer services - I had the same problem earlier in the year when an e-ticket was not produced - again something to do with not inputting the details correctly at their end and then when it was sorted, they failed to send the new e-ticket....simply not good enough and VS need to know what a stressful start it caused to your travel plans. The Executive team did a good job of making me feel better about the experience y)

Enjoy the flight and hoepfully the seat choice can get resolved though EF is showing a very busy flight indeed.... :#

thanks everyone and rest assured a complaint will be heading to Crawley

had to set off 2 hours early and arrived at 3.15 5 mins after check in opened. straight up to the desk 'can I change this please'..agent goes to supervisor ,shake of the head, me ready for HUGE argument 'are you travelling alone sir?'..yes...ok 76A is left ......'no chance of the exit row ?' I ask thinking lets push it - 'no thats the only seat left upstairs ' - WT!! 5 mins after opening all exit rows/bulkheads have gone.....be interesting to see who is sat in them.....anyway at leats I got upstairs, now just sitting at the gate with another hour and a half to kill !

thanks everyone and rest assured a complaint will be heading to Crawley

had to set off 2 hours early and arrived at 3.15 5 mins after check in opened. straight up to the desk 'can I change this please'..agent goes to supervisor ,shake of the head, me ready for HUGE argument 'are you travelling alone sir?'..yes...ok 76A is left ......'no chance of the exit row ?' I ask thinking lets push it - 'no thats the only seat left upstairs ' - WT!! 5 mins after opening all exit rows/bulkheads have gone.....be interesting to see who is sat in them.....anyway at leats I got upstairs, now just sitting at the gate with another hour and a half to kill !

flabound wrote:WT!! 5 mins after opening all exit rows/bulkheads have gone.....be interesting to see who is sat in them.....anyway at leats I got upstairs, now just sitting at the gate with another hour and a half to kill !

They could have been allocated at Downtown Disney this morning

ah ok she who is the fount of knowledge

now can you get onto a friend and get me bumped to UC pretty please for xmas ?????

xxx